Role Purpose

Support end-to-end administration of new starters, including:

• Preparing and issuing contracts and offer documentation
• Coordinating onboarding and induction processes
• Ensuring all pre-employment checks and documentation are completed

Manage leaver processes, including:

• Processing resignations and updating HR systems
• Coordinating exit documentation and final communications
• Process contractual changes, ensuring relevant documentation is issued and HR systems are updated
• Monitor probation end dates, ensuring reviews are completed, outcomes recorded, and documentation issued
• Maintain and update employee records, ensuring accuracy and compliance within HR systems

Manage and monitor the HR shared inbox, including:

• Responding to queries in a timely and professional manner
• Escalating complex queries where required
• Ensuring all requests are logged and tracked appropriately

Provide general HR administrative support, including:

• Document preparation and letter generation
• Electronic filing and record keeping
• Supporting HR projects and initiatives as required
• Assist with payroll administration, ensuring accurate and timely data submission
• Support reporting requirements by maintaining accurate HR data and producing basic reports where required

Work closely with internal stakeholders to ensure HR processes are delivered consistently and efficiently

Ensure all tasks are completed in line with agreed service levels and deadlines

Experince

• Experience in a HR or shared service environment desirable but not essential
• Experience of managing high-volume administrative tasks with strong attention to detail
• Ability to quickly learn and effectively apply new systems, processes and work flows
• Strong organisational skills with the ability to prioritise workload effectively
• Excellent written and verbal communication skills
• Experience managing shared inboxes and responding to queries professionally
• Proficient in Microsoft Office (Word, Excel, Outlook) and HR systems (desirable)
• Ability to handle sensitive and confidential information with discretion
• Strong teamwork skills with a proactive and supportive approach
• High level of accuracy and commitment to maintaining data integrity
• Assertive individual who can work productively either independently or as part of a team.