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Group Operations Director
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Reporting to the CEO
This is an outstanding opportunity for a proven operational leader to take ownership of a large-scale field service operation and deliver meaningful improvements in performance, productivity and customer outcomes. Working closely with the leadership team, you will lead change and build a culture focused on accountability, efficiency and results while building the capability and infrastructure required for future growth.
Client Details
Our client is a high-growth facility services business with a national operational footprint and a strong reputation for technical excellence, customer service and operational delivery. Combining entrepreneurial agility with ambitious expansion plans, the organisation is investing in its operational capability and leadership infrastructure to support the next phase of growth, creating an exceptional opportunity for a proven operational leader to make a significant impact.
Description
- Lead a national field-based engineering and service operation, ensuring safe, efficient and customer-focused delivery.
- Develop and execute the operational strategy required to support growth and improve business performance.
- Drive measurable improvements in productivity, utilisation, service quality and customer satisfaction.
- Lead operational performance through clear accountability, robust KPIs and disciplined execution.
- Challenge existing processes and ways of working, delivering sustainable improvements across the operation.
- Build, coach and develop a high-performing leadership team capable of supporting future growth.
- Partner with commercial and senior leadership colleagues to improve contract performance, profitability and customer outcomes.
- Use operational data and insight to identify opportunities, solve problems and accelerate performance improvement.
- Maintain a visible presence across the operation, engaging teams and ensuring plans translate into results on the ground.
- Create the operational capability, infrastructure and culture required to support the next phase of growth.
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Profile
Person Specification
- Proven success in a Director or senior operational leadership role within facilities management, engineering services, technical services or a comparable field-based environment.
- Track record of leading complex, multi-site customer based operations and delivering sustained improvements in performance, productivity and customer outcomes.
- Strong commercial acumen with experience improving profitability, operational efficiency and contract performance.
- Demonstrable success leading operational transformation, continuous improvement and organisational change programmes.
- Strategic in approach but highly action-oriented, with a reputation for turning plans into measurable results.
- Experienced in building, developing and leading high-performing operational teams.
- Strong understanding of workforce planning, resource optimisation and service delivery excellence.
- Data-driven and comfortable using KPIs, insight and operational metrics to drive decision-making and accountability.
- Credible and influential leader, capable of engaging effectively with customers, colleagues and stakeholders at all levels.
- Resilient, ambitious and energised by leading change within a growth-oriented environment.
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Sector Experience
Candidates are likely to have gained experience within Facilities Management, Technical Services, Infrastructure Services, Utilities, Field Service Operations, or a similarly aligned environment where operational success is driven through the delivery of field-based engineering and service teams.
Location & Travel
This is a national leadership role requiring regular travel across operational sites and offices throughout the UK. The successful candidate will have experience leading geographically dispersed teams and be comfortable maintaining a visible presence across the operation while driving performance, engagement and accountability.
Whilst the role is ideally based in the South East, high-calibre candidates located in the Midlands or North will also be considered, provided they are able and willing to undertake significant national travel.
Job Offer
- Competitive salary, dependent on the level of experience.
- Company car provided as part of the package.
- Performance-based bonus.
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