OddBalls
Growth Executive / Growth Manager
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Department: International Sales
Reports to: Director of International Sales
Salary: £30,000–£35,000, dependent on experience
Location: Hybrid – 4 Days in the office, 1-day WFH.
Help take OddBalls global
OddBalls is one of the UK’s fastest-growing underwear brands, and we’re on an exciting journey to take the brand to more customers around the world. As we continue to scale internationally, we’re looking for a commercially minded, curious and hands-on Growth Executive or Growth Manager to help us improve every stage of the online customer journey.
This is a brilliant opportunity for someone who wants to build broad experience across eCommerce, CRM, merchandising, customer experience, analytics, optimisation and international growth. You’ll have real ownership from day one, work closely with senior leaders and see the direct impact of your ideas on the growth of the business.
What you’ll be doing
You’ll be responsible for spotting opportunities, testing ideas and improving the way customers discover, shop and return to OddBalls online. Your work could include:
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- Improving the customer journey from first visit through to repeat purchase.
- Identifying friction points and working with internal teams to remove them.
- Optimising product pages, collections, navigation, merchandising, bundles and promotions.
- Building and improving email campaigns, customer journeys and retention activity.
- Running A/B tests across the website, CRM and merchandising, then using the results to make smarter decisions.
- Supporting international expansion by identifying localisation opportunities across language, merchandising and promotions.
- Monitoring key performance metrics including conversion rate, average order value, revenue per visitor, repeat purchase rate and customer lifetime value.
- Reviewing customer feedback and support insights to uncover opportunities for improvement.
- Staying up to date with new technology, AI tools and smarter ways of working.
About you
- Experience using Shopify is essential.
- Previous experience using Klaviyo or a similar CRM platform is essential.
- You should be confident using Microsoft Excel and other Microsoft packages
- You’re passionate about improving customer experience and making things work better.
- You’re analytical, confident with numbers and able to turn data into clear recommendations.
- You have strong attention to detail and a commercial mindset.
- You’re curious, proactive and excited to learn new skills quickly.
- You enjoy solving problems, spotting opportunities and testing new ideas.
- You communicate clearly and work well with people across different teams.
- You have a genuine interest in eCommerce, digital growth and the way modern DTC brands scale.
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What’s in it for you?
This role offers a rare opportunity to build experience across almost every area of a modern eCommerce business, rather than specialising in just one discipline.
You’ll work closely with senior leadership, have real ownership from day one and play a meaningful role in OddBalls’ international growth. If you love solving problems, learning fast and making things better every day, you’ll thrive here.
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