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Role overview: GTM Manager
Location: London
Currys London Campus at Waterloo
Contract Type: Permanent
Working Hours: Full Time
Grade: 4
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Positioned within the commercial team, you will be right in the centre of a fast-paced team, working hand in hand with the senior GTM Manager, building strong relationships with our biggest suppliers and working closely with all other functions across the business to help Currys to build, plan and execute the customer and commercial strategy and develop our business for future growth.
You will be working in the New Business squad, and your role will be pivotal in our mission to help our customers learn the new and exciting ranges at Currys, through innovative campaigns & best-in-class execution.
Role Overview:
This exciting role within the commercial team reports to the Senior GTM Manager; you will be accountable for supporting the Senior GTM Manager develop the blueprint for New Business (likely to be one to three each year). Combining customer and competitor insight along with financial imperatives to ensure the category squad develops a strategy to both maximise CSAT and EBIT. The role will act as a lynchpin between all functional representatives in the squad and beyond, pulling together annual, quarterly and in-season initiatives and activities to maximise performance. You will also arm the category buyer to negotiate adequate supplier funding support.
Responsibilities:
As part of this role, you’ll be responsible for:
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- Working with the customer insight team to ensure the squad adequately understands the category landscape, including customers, competitors, trends, financial performance, range performance, threats and opportunities, to support the development of the annual category strategy.
- Create the blueprint for the annual category strategy.
- Using insight, work with the buyer, planner, services and credit representatives to define annually the category ‘proposition’ – the best combination of range, price, availability, services and credit.
- Working with channel representatives and brand & marketing to define the right shopping journey in all channels, including training and engagement of customer facing colleagues in the category selling journey.
- Working with the central planning and brand & marketing function to develop in line with the annual events calendar the ‘Go to market’ strategy and plan for the category.
- Supporting the squad in landing all major initiatives, including major new product launches.
- Be the champion for delivering great customer experiences in all channels.
- Bringing appropriate analytics and insight from the online and customer team to support decision making related to day-to-day trading, events and promotions.
- Working with the Senior E-commerce Manager to understand category KPI dashboard and reporting metrics.
- Co-ordinating responses to major marketing briefs across the category in appropriate templates.
- Be the go-to person from all parts of the business to coordinate the customer experience activities that need to be developed.
- Work with peer groups to lead cross-functional delivery for all things related to customer journey for your Head of Category.
Requirements:
You will need:
- Negotiation skills and ability to manage all supplier partnerships.
- Strong influencing skills and ability to manage several different stakeholders, at all levels, to deliver plans.
- Excellent inter-personal, communication & presentation skills.
- Good numerical and analytical skills to review data and provide recommendations/actions plans to drive sales, profit and cash.
- Detail-oriented problem-solving skills.
- Good working knowledge of SharePoint, Teams, Excel, Word and PowerPoint as well as MS Office workflow tools.
- Customer champion with excellent commercial awareness and understanding of customer needs.
- Educated to degree standard or equivalent in relevant field.
- Buying/Marketing Experience.
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Benefits:
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Holiday benefits - 25 days of annual leave (plus bank holiday entitlement).
- Private medical insurance.
- Life Assurance.
- Competitive pension scheme.
- Access to discretionary bonus.
- Hybrid working; our primary Currys Campus is at Waterloo (WeWork).
Why Join Us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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