Barclays
GTSM BUK - Strategy & Performance Management Lead
Knutsford
Posted 2 days ago
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GTSM BUK - Strategy & Performance Management Lead
GTSM Service Management Performance Lead – Key Accountabilities
About the Role
The GTSM Service Management Performance Lead is a key role responsible for:
- Directing a portfolio of business, vendor and workforce management within GTSM to deliver the highest quality service management offering in a highly reliable, efficient and financially sustainable manner
- Leading project teams across GTSM to establish processes and optimise outcomes through people and colleague agendas in alignment with broader Group Technology organisational strategic plans
- Guiding performance improvement, cultural-focused programmes, and initiatives over the short to long term to achieve targeted outcome metrics and business intelligence to sustain gains
- Driving change across functional areas, setting goals, and holding others accountable to achieve targeted outcomes in a controlled and systematic approach
- Analysing data relating to people, process, vendor and financials to inform strategic improvements across the group
- Leading the effort in financials, workforce strategy, performance management governance, and driving the colleague agenda
Key Accountabilities
Project & Transformation Leadership
- Leads highly complex projects requiring facilitation and collaboration across organisation functions
- Regularly resolves highly complex issues or problems that require analysis of unique, precedent-setting challenges
- Exercises high-level judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Provides leadership in establishing partnerships with program stakeholders within GTSM and other organisational units
- Establishes operational objectives and work plans
- Provides strategic oversight to guide transformation efforts and determine frameworks for success
- Develops strategic transformation plans, identifying and removing barriers to achieve goals and business outcomes
- Provides support, assistance and mentoring to staff to:
- Identify process improvement projects
- Share expertise for successful programme implementation
- Safeguard operational excellence
KPI & Performance Monitoring
- Establishes KPIs to measure the success and impact of transformation programmes
- Actively monitors KPIs to assess ongoing effectiveness, identify improvement areas within the IT service management framework, and pre-empt issues
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IT Service Management & Tool Implementation
- Analyses emerging IT service management tools and platforms to determine alignment with bank transformation goals
- Manages the selection, implementation, and seamless integration of new tools and platforms into IT service management processes
- Oversees data migration from legacy systems to improve system efficiency and reduce manual workload
Change Management & Communication
- Develops and communicates change management strategies through workshops, sessions, and communication channels
- Highlights benefits and impact of modernising, transforming, and future-proofing technology service delivery
Transformation Application & Execution
- Prioritises bank initiatives based on impact on goals, resource availability, and feasibility
- Develops and monitors clear execution plans for each transformation project to ensure successful implementation
Essential Skills & Qualifications
Leadership & Complex Problem-Solving
- A proven leader with experience in complex, fast-moving operational environments, ideally within a comparable organisational size
- Expertise in analysing data to define current business states, identifying opportunities to enhance value propositions
- Ability to inspire and influence individuals across the business while driving people-centred transformation
- Curious and solution-oriented mindset, passionate about:
- Continuous improvement
- People development
- Questioning and challenging existing processes through effective communication
Desirable Skills & Preferred Qualifications
- Financial services experience
- Lean management or Six Sigma expertise
- Knowledge of enterprise systems management tools and platforms
Director Code of Conduct
Core Management Responsibilities
- Managing business functions:
- Contributes to and influences policy and procedures across the function
- Plans, manages and consults on multiple complex and critical strategic projects, potentially with group-wide impact
- Directing large teams or sub-functions:
- Oversees other leaders, embedding a performance culture aligned with business values
- Or, as an individual contributor, leads group-wide projects and establishes deeper technical expertise, collaborating cross-functionally
- Training and coaching:
- Provides guidance to less experienced specialists
- Delivers insights influencing long-term profits, organisational risk, and strategic decisions
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Strategic & Business Leadership
- Offers expert advice to senior functional management and committees on wide-reaching strategic initiatives
- Manages resourcing, budgeting, and policy creation for significant sub-functions
- Escalates breaches of policy/procedure accordingly
- Ensures compliance with regulations; verifies adherence to relevant processes
External & Regulatory Engagement
- Monitors and influences external factors on behalf of Barclays (e.g., regulators, advocacy groups)
- Acts as the principal contact for key clients and external counterparts
Interpretative & Analytical Thinking
- Utilises advanced analytical skills to craft solutions in complex, sensitive situations
- Demonstrates deep knowledge of:
- Functional theories and practices
- Industry trends and external market developments
Decision-Making & Negotiation
- Exercises management authority to make strategic decisions and recommendations
- Negotiates with stakeholders at all levels, both internally and externally
Barclays Leadership Behaviours & Expectations
LEAD Framework
All Senior Leaders must embody four core leadership behaviours to foster an environment for employees to thrive:
-
L – Listen and be authentic
- Actively engage with colleagues
- Professional transparency in thought and action
-
E – Energise and inspire
- Motivates teams with clear vision and optimism
- Drives collective focus and momentum
-
A – Align across the enterprise
- Ensures decisions and actions promote Group objectives
- Collaborates effectively with multiple organisational units
-
D – Develop others
- Mentors and trains colleagues to enhance individual performance
- Creates an inclusive culture of learning
Barclays Values & Mindset
Colleagues are expected to uphold:
- Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship (“our moral compass”)
- Barclays Mindset: Empower, Challenge, Drive (the framework guiding behaviours)
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Skills
Leadership
Data Analysis
Process Improvement
Change Management
Transformation
Collaboration
Coaching
Mentoring
Financial Services
Lean Management
Six Sigma
Enterprise Systems Management
Communication
Strategic Planning
Performance Management
Project Management