The Luxury Collection
Guest Arrival Expert
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Day Porter – The Park Tower Knightsbridge, A Luxury Collection Hotel
Job Number
26076629
Job Category
Rooms & Guest Services Operations
Location
101 Knightsbridge, London, England, United Kingdom, SW1X 7RN [VIEW ON MAP](link omitted)
Job Type
- Schedule: Full Time
- Position: Non-Management
- Remote: No
About the Role
Position Summary
Start Your Journey With Us
The Luxury Collection is a collection of locally authentic hotels and resorts worldwide, renowned for curating enriching destination experiences. Our mission is to inspire seasoned travelers with transformative journeys that resonate spiritually, enrich their lives, and create lasting memories.
As a Day Porter at The Park Tower Knightsbridge, you will embody the spirit of personalized, anticipatory service. This role is about welcoming guests with warmth, fostering meaningful interactions, and ensuring their stay is seamless and memorable.
Responsibilities
Core Duties
- Serve as the face of the hotel, delivering a positive arrival and departure experience for all guests.
- Foster proactive, personalized interactions, using guest names wherever possible.
- Maintain excellent knowledge of the local area, including:
- Attractions, transportation systems, theatre, tourist sites, sports activities, and restaurants/shops.
- Provide luggage assistance on arrival/departure, including storage/retrieval when required.
- Cover door duties if no doorman is available.
- Park and valet guest vehicles as needed.
- Contribute to collaborative efforts with other hotel departments to exceed guest comfort and expectations.
Safety & Security
- Report any work-related accidents or injuries immediately to supervisors.
- Follow property-specific emergency protocols (e.g., evacuations, medical emergencies, natural disasters).
- Adhere to department/safety/security policies to ensure a clean, safe, and secure environment.
- Monitor for undesirable persons on premises.
- Correct unsafe conditions or report hazards to management/authorities.
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Policies & Procedures
- Uphold confidentiality regarding guest and coworker information.
- Prioritize uniform neatness, hygiene, and professionalism (nametags, appearance).
- Demonstrate mercantile integrity in handling company assets.
- Perform any additional duties requested by management.
Guest Satisfaction
- Master concierge services and procedures.
- Deliver a warm welcome to all guests on arrival.
- Actively assist guests with friendly, courteous service, reflecting full knowledge of hotel/department services.
- Handle customer feedback constructively—respond to complaints, share insights with Head Concierge/Duty Manager, and act on GSS/Mystery Shopper/AA results.
- Foster a "can do" culture where staff exceed expectations (e.g., Shine process recognition).
- ** seeks regular guest feedback** and updates knowledge on local events.
Communication
- Telephone etiquette (answer within 3 rings, use caller’s name, transfer/receive messages).
- Engage with guests/colleagues using clear, professional, and courteous language.
- Actively listen and assist coworkers.
- Prepare and review logs/reports with accuracy and completeness.
Physical Demands
- Lift and move loads up to:
- 35kg unassisted (standard luggage).
- 180kg unassisted (via trolleys).
- Frequent bending, stooping, reaching (above/below shoulder height).
- Repetitive tasks (grasp, lift, push/pull, fine manipulation).
- Extended standing/walking (up to 5 hours without breaks; 12-hour shifts).
- Inclement weather exposure and occasional outdoor tasks (sweeping, valet work).
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Working With Others
- Collaborate: Support colleagues/diet respect—handle sensitive issues with tact, discretion, and diplomacy.
- Teamwork: Build positive relationships across departments.
- Treat peers/guests with dignity and respect.
Additional Responsibilities
- Flexibility: Adapt to shifting departmental demands—assume temporary duties or redeployment if required.
- Training: Attend mandatory meetings/training.
Requirements & Qualifications
Preferred Skills/Experience
- Education: High school diploma or G.E.D.
- Licences/Certifications: None
- ** Related work experience**: Not required
Benefits
Our global division offers a variety of rewards:
- Staff restaurant meals
- Laundry & dry-cleaning services
- Childcare, dental, and optical plans
- Marriott International exclusive benefits—flexible travel rates for stays at any Marriott-branded property worldwide.
- A culture of inclusion and dedication to an equal opportunity workplace.
About The Luxury Collection at Marriott
Driven to exceed even the most discerning, adventurous travelers, The Luxury Collection emphasizes authentic storytelling and personalized hospitality. As part of Marriott International, you’ll enjoy a portfolio of heritage, passion-driven roles—and a global team dynamic to inspire growth.
**Join us.**Raise the bar. Make lasting impressions. Be the best version of yourself.
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