St. Regis Hotels & Resorts
Guest Experience Agent, Pre-Opening - The St. Regis London
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Additional Information
Job Number 26066872
Job Category Rooms & Guest Services Operations
Location 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Guest Experience Agent
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Guest Experience Agent, you will be at the heart of delivering exceptional and personalised guest journeys, ensuring every interaction feels effortless, refined and memorable. Acting as a key ambassador of the hotel, you will go beyond traditional Front Office duties to anticipate guest needs, resolve requests and create meaningful connections throughout the stay. This role is ideal for a service‑driven professional who thrives in a dynamic luxury environment and is passionate about exceeding guest expectations.
Key Responsibilities
Deliver warm, personalised and anticipatory service throughout the guest journey Support guests with check‑in, check‑out and all aspects of their stay experience Respond promptly to guest requests, enquiries and concerns, ensuring complete satisfaction Proactively engage with guests to understand preferences and enhance their experience Provide recommendations on hotel services, dining, and local attractions Coordinate with Butlers, Concierge, Housekeeping and other departments to fulfil guest needs Handle guest feedback and resolve issues with professionalism and empathy Maintain accurate guest profiles and record preferences to support personalised service Support operational tasks, reporting and administrative duties as required Maintain a visible presence within the lobby and guest areas to engage with guests Uphold all luxury service standards, company policies and brand expectations
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Core Competencies
We are seeking a polished and engaging individual who demonstrates a passion for guest experience and exceptional service. You should have:
Previous experience in a Guest Experience or Front Office role, ideally within a luxury hotel Strong understanding of guest relations and personalised service standards Excellent communication and interpersonal skills, with a warm and engaging approach Ability to anticipate guest needs and respond with thoughtful solutions Strong problem‑solving skills with a calm and professional demeanour Ability to work efficiently in a fast‑paced, high‑standards environment Strong organisational skills and attention to detail A proactive mindset, taking initiative to exceed guest expectations Impeccable personal presentation aligned with luxury brand standards A collaborative approach, working seamlessly across departments
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
Competitive salary designed to recognise excellence Workplace pension Company sick pay Additional holiday allowance Access to BenefitHub's exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide
Career Development
Clear pathway for internal promotions and transfers Cross-department training to refine your craft and broaden your expertise Expert-led development programmes Continuous learning through structured programmes Premium e-learning platform access Be part of an exclusive pre-opening experience shaping the future of the property
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Wellbeing Support
Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. Food & Beverage discounts across Marriott properties Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated - birthday, anniversaries, personal milestones and achievements Vibrant social calendar with team events and engagement activities Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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