Edrington
Guest Experience Assistant
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Edrington: The Macallan Guest Experience Assistant
Our Craft
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan remains our central focus, supported by Highland Park and The Glenrothes in the single malt category.
Our portfolio is completed with:
- Brugal rum from the Dominican Republic
- Wyoming Whiskey in the American whiskey category
- Valdespino sherry from Jerez, Spain
Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder—a charitable trust—ensures we were built to make a world of difference.
Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
Every Macallan Guest Experience Assistant receives:
- 12-month Fixed-Term Contract (FTC)
- Salary: £13.45 per hour plus shift allowance
- 37.5-hour work week
- Holiday: 37 days pro rata plus 4 Giving More volunteer days
- Retirement benefits: Pension contributions (employee up to 8.75%, employer up to 14%)
- Share Reward Scheme: Up to 10% (subject to eligibility)
- Private medical insurance: Covers private healthcare with 24/7 GP access and a menopause health line
- Welfare support: Counselling, life coaching, and guidance on financial, mental, and physical wellbeing
- Product allowance to experience exceptional brands, plus a minimum 20% discount in our staff shop
- Paid leave: 26 weeks maternity/parental/adoption leave, plus up to 5 carers leave days/year
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Embrace Excellence
The Macallan Guest Experience Assistant plays a pivotal role in delivering a world-class luxury experience to visitors at The Macallan Estate.
Key Responsibilities
- Deliver exceptional brand-led service that inspires guests to become Macallan ambassadors.
- Maintain impeccable standards in hospitality, guest interactions, and product knowledge.
- Support concierge and accessibility services while adhering to health, safety, and operational excellence.
- Proactively anticipate guest needs with attentive, personable service.
- Stay informed about local events, brand offerings, and product updates.
- Ensure proper tasting area presentation, stock control, and payment disclosure.
- Confidently manage booking and till systems, promoting upselling diplomatically.
- Act with integrity and discretion when handling high-value transactions.
Your Talent & Skills
We’re looking for a charismatic, service-minded professional with: ✔ A strong, positive, and upbeat demeanour ✔ Exceptional brand knowledge (or willingness to learn) of The Macallan ✔ Verbal proficiency in an additional language (advantageous, though not required) ✔ Elevated presentation standards—appearance reflects brand prestige ✔ Friendly, approachable personality for team and guest interactions ✔ Attention to detail, keeping pace with luxury service expectations ✔ Proactive, flexible work ethic with a strong sense of ownership ✔ Strong time management and ability to execute tasks flawlessly ✔ Experience handling discreet & high-value transactions
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Note: Exact experience details need not match. We invite candidates who can add value to Edrington’s culture of inclusivity, excellence, and passion.
Closing Date: 5th May 2024
This is a 12-month Fixed-Term Contract (FTC).
A Place For Everyone
At Edrington, we celebrates diversity—where unique perspectives drive growth.
- Colleague networks: Balance, Pride, Kick-Start
- Conflict allies, DE&I champions, and inclusion initiatives
- Encourage curiosity and collaboration to foster a supportive, evolving culture. All are welcome!
Apply today!
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