Edrington
Guest Experience Assistant
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Guest Experience Assistant
Macallan Guest Experience Assistant – 12-month Fixed-Term Contract (FTC)
Our Craft:
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category, and Valdespino sherry from Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.
Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture—home to exceptional brands, where people and teams thrive.
Our Blend Of Benefits
- 12-month FTC
- Salary: £13.45 per hour + shift allowance
- Hours: 37.5 hours per week
- Holidays: 37 days pro rata, plus 4 Giving More volunteer days
- Pension: Employee contributions up to 8.75%, employer contributions up to 14%
- Share Reward Scheme: Up to 10% share reward (subject to eligibility)
- Private Medical Insurance, including:
- Coverage for private healthcare
- 24/7 GP services
- Menopause health support line
- Wellbeing Support: 24/7 access to:
- Counselling
- Life coaching
- Financial, mental, and physical wellbeing advice
- Brand Experience:
- Generous annual product allowance
- At least 20% discount in the staff shop
- Family & Carer Leave:
- 26 weeks’ paid maternity/paternity/adoption leave
- Up to five paid carer days per year
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Embrace Excellence:
The The Macallan Guest Experience Assistant ensures every visitor to The Macallan Estate receives a world-class luxury experience, delivered through outstanding exceptional service. Warm hospitality and expert knowledge will inspire brand loyalty and create a memorable, outstanding experience for all guests of The Macallan Boutique.
Make An Impact:
- Deliver exceptional, brand-led service that turns guests into Macallan ambassadors
- Work collaboratively across The Macallan Estate, maintaining impeccable presentation standards
- Adhere to all estate and Edrington procedures, ensuring health, safety, and operational excellence
- Prioritise guest needs, including concierge and accessibility support
- Build and expand brand knowledge through training and continuous learning
- Maintain tasting areas to agreed presentation standards
- Operate confidently with booking and till systems
- Proactively exceed expectations by recommending relevant experiences and products
- Stay informed about local events to enhance the guest experience
- Keep up-to-date knowledge of product details, pricing, and bespoke offerings
- Upsell professionally and diplomatically through engaging conversation
- Maintain strict stock control, rotation, security, and payment protocols
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Your Talent And Skills
- Strong, charismatic, positive, and upbeat individual
- Ability to learn, retain, and showcase knowledge of The Macallan brand and heritage
- Fluency in an additional language would be a significant advantage
- Highly confident, polished, and presentable
- Naturally friendly, approachable, and welcoming to guests and colleagues alike
- Driven to deliver elite luxury customer service
- Sharp attention to detail
- Flexible, "can-do" attitude with a mindset of specialising in outreach/execution
- High personal standards for punctuality and precision
- A strong sense of ownership and innate pride in excellence
- Experience with high-value transactions, handled with discretion and professionalism
Note: While the outlined criteria are ideal, we welcome applications from all talent and perspectives. If you share our passion and bring matching energy, let’s discuss how you could add value to Edrington.
Closing Date: 5th May 2026
A Place For Everyone
We champion an inclusive culture where: ✔ Unique perspectives are celebrated ✔ Everyone feels respected and empowered ✔ Accessible pathways to growth exist
Get involved. Connect via Balance, Pride, and Kick-Start networks—whether as an ally, champion of diversity, equity & inclusion (DE&I), or simply by sharing your curiosity and talents. Together, we’ll continue making a difference.
(This position is a 12-month FTC.)
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