The O2
Guest Experience Contact Centre Agent
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Are you looking for a part time customer focused role?
Want to work for an employer named in The Sunday Times Best Places to work 2024?
Join the team behind the magic at The O2!
Do you love helping people and creating unforgettable experiences? As a Contact Centre Agent, you'll be the first point of contact for our guests, ensuring every interaction is smooth, friendly, and professional. From answering pre-arrival questions to handling bookings and resolving feedback, you'll play a key role in delivering exceptional service.
What You'll Be Doing
- Guest Support: Respond to calls and emails, assist with bookings (including accessible seating), and resolve complaints with empathy and professionalism.
- Accessibility Expertise: Confidently handle accessibility enquiries and work towards positive resolutions for any concerns.
- Information & Problem Solving: Provide clear, accurate answers to complex guest questions.
- High-Volume Handling: Stay calm and proactive during busy periods, ensuring every guest feels valued.
- Service Excellence: Deliver top-quality service through confidence, empathy, and attention to detail.
- Data Privacy: Maintain confidentiality and protect sensitive guest information at all times.
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What You'll Bring
- Experience in a customer-facing role
- Strong problem-solving skills and a solutions-focused mindset
- Ability to stay calm and empathetic under pressure
- Excellent attention to detail
- Familiarity with CRM systems and communication tools (training provided on O2 Ticketing and Netcall)
Why Join Us?
If you thrive in fast-paced environments and want to be part of a team that brings people together through incredible live experiences, we'd love to hear from you. At AEG, every interaction matters — and you'll help make them unforgettable.
Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift-based role working during the week and weekends. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.
Find out why our employees love working here: https://aegeurope.com/life-at-aeg/
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Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.
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