Louma Farm & Retreat
Guest Experience Executive
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Guest Experience Executive
Guest Experience Executive – Louma, Dorset
Create Moments. Build Memories. Deliver Extraordinary Hospitality.
About Louma
Perched above Dorset’s breathtaking Jurassic Coast, Louma is one of the UK’s newest luxury countryside destinations.
Set within 100 acres of farmland, vineyards and woodland, Louma is far more than a country hotel. It’s a place where exceptional hospitality, wellness, estate-to-table dining, nature and meaningful experiences come together to create unforgettable stays.
Our estate includes:
- Beautifully designed Farmhouse Rooms, Timber Stables, Stone Barns and Shepherd Huts
- A working vineyard and kitchen gardens
- A luxurious Wellness Barn
- Indoor & outdoor pools, stables and stables
- An ever-evolving programme of bespoke guest experiences
As we continue to grow, we are seeking an exceptional Guest Experience Executive to help shape every stage of the guest journey and become one of the faces of Louma.
The Opportunity
This is far more than a front-of-house role. You’ll curate exceptional guest journeys, from the moment a reservation is made until long after departure.
You will: ✔ Become the trusted point of contact for our guests, anticipating their needs ✔ Coordinate bespoke itineraries—dining experiences, spa treatments, vineyard tours, estate activities and local excursions ✔ Ensure every stay feels effortless, personal and memorable ✔ Work closely with every department across the estate to deliver Louma’s signature warm, intuitive hospitality
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What You’ll Be Responsible For
- Delivering an exceptional start-to-finish guest experience, from arrival to departure
- Coordinating bespoke itineraries, including dining, spa treatments, vineyard tours and estate activities
- Building genuine relationships with guests, always anticipating their needs
- Acting as a Louma ambassador, representing our brand at every touchpoint
- Maintaining in-depth guest profiles to personalise future visits
- Resolving guest concerns with confidence, empathy and professionalism
- Leading daily guest briefings in collaboration with Housekeeping, Food & Beverage, Wellness, Estate and Reservations
- Supporting the delivery of seasonal experiences, events and estate activations
- Ensuring consistency with Louma’s luxury service standards
- Continuously finding ways to surprise and delight guests
Who We’re Looking For
We’re searching for a naturally warm, curious and people-focused professional who:
🔹 Loves creating memorable experiences and building lasting guest relationships 🔹 Has exceptional communication and organisational skills 🔹 Notices subtle details that make a huge impact 🔹 Thrives in a fast-paced, adaptable environment 🔹 Works collaboratively across multiple teams 🔹 Takes pride in exceeding expectations every day 🔹 Is fluent in hotel systems and guest relationship platforms 🔹 Flexible to work evenings, weekends and seasonal peak periods
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If this sounds like you, we’d love to hear from you.
Why Join Louma?
✅ Shape luxury hospitality at a defining moment—join as Louma grows into one of the UK’s leading countryside resorts
✅ Unrivalled job satisfaction—help guests create lasting memories ✅ Evolve with a forward-thinking brand, supporting seasonal growth
Our Benefits
💡 Private Medical Insurance 💡 Employerauto-Based Pension Scheme 💡 Life Assurance 💡 Annual Performance Bonus 💡 **Ongoing Learning & Development 💡 Career advancement opportunities 💡 Work in one of the UK’s most exciting new luxury countryside hotels
Ready to Make a Difference?
At Louma, luxury is about authenticity, genuine connections and meaningful hospitality. Every member of our team has the chance to inspire guests, create lifelong memories and help them reconnect with what matters most.
If you’re passionate about exceptional experiences and want to be part of something extraordinary, we’d love to meet you.
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