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Guest Experience Expert
Guest Experience Expert – The Luxury Collection Hotels & Resorts
Position Summary
Our roles go beyond smooth check-ins and check-outs. We aim to create a memorable and unique guest experience. Guest Experience Experts take ownership to provide a wide range of tailored services, ensuring guests feel guided and delighted throughout their stay.
These professionals are empowered to operate freely, addressing any operational needs, fulfilling guest requests, completing reports, and sharing local highlights. Every transaction should feel like part of a seamless, enriching experience.
Critical to success in any role at Marriott International includes:
- Ensuring a safe workplace
- Adhering to company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Meeting quality standards
- Keeping a professional uniform, appearance, and communication
Guest Experience Experts will be on their feet, moving dynamically (standing, sitting, or walking for extended periods) and operating in a hands-on manner (moving, lifting, carrying, pushing, or pulling objects up to 10 pounds without assistance). Consistently delivering exemplary service—meeting guests’ and business needs every time—is essential.
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Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: None required
- Supervisory Experience: None required
- License/Certification: None
Company Philosophy & Equal Opportunity Statement
At Marriott International, we are committed to equal opportunity for all, fostering an environment where diverse backgrounds are valued, celebrated, and cherished. We promote nondiscrimination based on race, color, religion, national origin, gender (including pregnancy, gender identity, and transgender status), age, disability, veteran status, and any other characteristic protected by law.
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The Luxury Collection Hotels & Resorts, with over 120 properties across 35 countries, delivers authentic and unforgettable stays—tied to heritage and local culture. Since its beginnings in 1906 under the Italian CIGA brand, we’ve honed our craft to suit modern luxury travelers’ desires.
Reflecting the unique essence of each destination—whether a famous palace, holistic retreat, or timeless classic—our locations serve as a gateway to culture and history.
Joining The Luxury Collection means embarking on a journey:
- Engage with evocative storytelling—telling legends through exceptional service
- Discover and share destinations’ rich heritage
- Deliver personalized, anticipating hospitality
- Part of an inclusive global team where you can thrive, develop, and belong
Are you passionate about crafting treasured guest moments and contributing to a legacy simply built on your own best version of you? Join us.
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