The Luxury Collection
Guest Experience Expert
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Guest Experience Expert
Guest Experience Expert
Job Number: 26081327 Job Category: Rooms & Guest Services Operations Location: 101 Knightsbridge, London, England, UK – SW1X 7RN Schedule: Full-time Position Type: Non-Management
About the Role
At Marriott International, our Guest Experience Experts don’t just handle a smooth check-in or check-out—they craft unique, memorable stays. These specialists proactively deliver a vast range of services, guiding guests seamlessly throughout their visit, from managing operational needs to sharing local highlights.
Success in this role hinges on core principles:
- Safety & compliance – upholding workplace safety, company policies, and confidentiality
- Quality assurance – protecting assets, maintaining high standards, and representing Marriott Luxury Collection professionally
- Physical demands – standing, walking, and handling objects up to 10 pounds with initiative and hands-on problem-solving
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Every detail—from appearance to guest interactions—contributes to delivering exceptional experiences that guests (and the business) value.
Preferred Qualifications
- Education: High school diploma or GED equivalent
- Experience: No formal guest services or related experience required
- Certification/Licencing: None
- Supervisory Requirements: No management experience needed
About The Luxury Collection Hotels & Resorts
For over 100 years, beginning in 1906 with the iconic CIGA brand, The Luxury Collection has embodied authenticity and sincerity in hospitality. With 120+ properties across 35 countries, we honour the cultural soul of each destination, from historic palaces to serene retreats.
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If you thrive on storytelling, appreciate timeless heritage, and are passionate about personalised, anticipatory hospitality, we invite you to join our journey. You’ll collaborate with a global team, shape meaningful connections, and help guests create treasured memories.
Marriott International is an equal opportunity employer. We welcome all backgrounds, celebrate diversity, and provide opportunity without discrimination (including disability or veteran status). Together, we build a brighter future—for our associates, our company, and our valued guests.
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