Marriott
Guest Experience Expert At Your Service Agent Grosvenor Square
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Guest Experience Expert At Your Service Agent Grosvenor Square
LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate Guest Service Associate At Your Service Agent to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
JOB SUMMARY
Our roles go beyond simply delivering smooth check-ins and check-outs. We are dedicated to creating memorable and unique guest experiences. As a Guest Experience Expert At Your Service Agent, you will take initiative to support guests throughout their stay by handling requests, managing calls, resolving issues, and sharing local insights, ensuring every interaction feels seamless and personal. You will operate the switchboard, manage guest communications, coordinate with internal teams, and respond promptly to special requests while maintaining accurate records and follow-ups. Success in this role requires professionalism at all times, adherence to company policies and standards, a strong focus on safety and confidentiality, and a commitment to delivering exceptional service that consistently exceeds guest expectations.
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WHAT WE CAN OFFER YOU:
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
FINANCIAL WELLNESS
- Competitive salary package
- 28 days holiday including bank holidays increasing to a maximum of 35 days
- Accommodation Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- Recommend a friend scheme
- Complimentary dry cleaning - we do like to make an impression!
- Pension scheme to help you save for the future
- Life assurance
- Competitive car lease schemes
- Access to major high street discounts so you can treat your friends and family
CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Professional learning and development opportunities - because a fulfilling career is so much more rewarding
- Tuition aid
- Unlock access to world-class trainers and elevate your potential
- Exclusive access to the world’s leading management minds
HEALTH, WELLBEING AND SOCIAL IMPACT
- Complimentary meals on duty
- Flu vaccinations
- Complimentary use of the Gym - because your wellbeing is important
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities like canal cleaning, volunteering at farms, plogging and much more
- Plant a tree
RECOGNITION AND THE SOCIAL SCENE
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Recognising personal milestones – new baby, wedding, birthdays and anniversaries
- Retirement parties
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
#LIonsite
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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