art'otel
Guest Experience Manager
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Guest Experience Manager
We are recruiting for a Guest Experience Manager for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym, and two destination restaurants.
As Our Guest Experience Manager, You Will Receive
- Salary: Highly Competitive
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
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As a Master of your Craft you will…
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business targets are met.
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros, and Alcatel is preferable, but not essential.
- Have a good knowledge of the Hoxton/Shoreditch area.
- You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Manage and develop your team through leading by example.
- Empower the Guest Experience teams by providing an inspiring service culture through briefings, team meetings, and coaching.
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If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service, enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.
Be bold. Be creative. Be original.
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