Haven
Guest Experience Team Member
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Guest Experience Team Member
Guest Experience Team Member
Position: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour (depending on age)
Join our One Great Team at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll interact with guests and owners to ensure they feel welcomed, valued, and have everything they need for a memorable experience. From cheerful hellos to problem-solving, you’ll play a key role in making every stay unforgettable.
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Key Responsibilities
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- Greet each guest with a friendly smile and genuine enthusiasm as they arrive in our reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to ensure each interaction feels personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of guests and owners, sharing insights with relevant teams to continually elevate our service.
- Create a welcoming space, ensuring a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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