Bicester Hotel, Golf and Spa
Guest Experienece Supervisor
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Guest Experienece Supervisor
Guest Experience Supervisor – Bicester Hotel, Golf and Spa
Company Description
- Bicester Hotel, Golf and Spa is a 4-star resort nestled in scenic countryside near the M40 corridor and close to Bicester Village.
- Features include:
- A Spa
- A 9-hole golf course
- 52 deluxe, well-appointed rooms, many with views of the golf course or courtyard garden
- Conference and banqueting facilities with modern equipment
- Free Wi-Fi throughout
- Restaurants and bars catering to diverse tastes
- Specialises in tailored conferences, training days, meetings, and corporate golf events, offering flexible, guest-focused services for both leisure and business visitors.
Role Description
The Guest Experience Supervisor is a full-time, on-site role based at Bicester Hotel, Golf and Spa.
Key Responsibilities
- Supervises guest-facing teams across front-of-house areas to deliver outstanding service.
- Ensures a welcoming, professional, and consistent experience for all visitors.
- Coordinates check-in and check-out processes.
- Responds to guest enquiries and resolves issues proactively.
- Monitors guest feedback to drive service improvements.
- Collaborates closely with:
- Housekeeping
- Food and Beverage
- Spa
- Golf teams
- Supports smooth operations, reservation management, and conference/event assistance.
- Trains team members in service standards and cleanliness/presentation protocols.
- May perform additional duty management as required.
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Qualifications & Experience Required
Essential Criteria
✅ Strong customer service & hospitality skills, with:
- Guest engagement
- Problem-solving under pressure
- Professional, welcoming demeanour
✅ Proven supervisory and team coordination experience, including:
- Leading and motivating front-of-house staff
- Supporting team performance
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✅ Organisational and administrative skills, such as:
- Managing reservations
- Handling guest enquiries
- Maintaining accurate records
✅ Excellent communication skills (verbal & written) for:
- Direct interaction with guests, colleagues, and management
✅ Environment-specific experience in:
- Hotel, resort, or leisure settings
- (Preferable: conference, banqueting, spa, or golf operations)
✅ Flexibility to work:
- Evenings, weekends, and holidays (adhering to business needs)
✅ Attention to detail for maintaining:
- High standards of presentation
- Cleanliness and safety
Desirable
🔹 Relevant hospitality or customer service qualifications 🔹 Prior supervisory experience in a hotel/resort environment
(Source: Indeed UK)
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