Sea Containers London
Guest Journey Ambassador
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A Lifestyle Hotel on London's South Bank
With over 354 bedrooms, award-winning food and drink outlets, and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.
Located in the cultural heart of London's South Bank, Sea Containers London is a lifestyle hotel renowned for its bold design, award-winning food and drink venues, and unrivalled position on the River Thames. Inspired by the glamour of a 1920s transatlantic cruise liner, the hotel combines exceptional hospitality with a vibrant energy that is uniquely London.
At the heart of our premium guest offering are the Thames Suites - an exclusive collection of luxury suites and apartments designed for elevated riverside living. Reimagined to reflect the hotel's maritime heritage and creative South Bank surroundings, the Thames Suites deliver a highly personalised experience, with bespoke touches, exceptional river views, and dedicated service throughout the guest journey. As a key part of Sea Containers London's luxury proposition, the Thames Suites create memorable stays that drive guest loyalty, brand distinction, and commercial success.
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Guest Journey Ambassador at Sea Containers London
As a Guest Journey Ambassador, you'll be the beating heart of our lobby. From the moment a guest arrives to the moment they leave, and everything in between, you're their person. Their local, their problem-solver, their secret weapon for a great stay.
What You'll Do
- Own the full arrival and departure experience, including check-in and check-out for our Thames Suite guests
- Host the lobby during peak hours, proactively engaging with guests before they even think to ask
- Anticipate needs, facilitate special moments, and turn requests into something more than expected
- Be the connector between departments, making sure every promise made to a guest is actually delivered
- Handle guest feedback and complaints with calm, empathy, and full ownership until resolved
- Share your knowledge of London through tailored dining, culture, and experience recommendations
- Capture guest preferences and stay details to personalise every future visit
What We're Looking For
Someone with genuine hospitality experience who doesn't need to be told to smile, because they mean it. You'll be calm under pressure, sharp on detail, and the kind of person guests seek out rather than avoid. Experience with CRM platforms and digital check-in tools is a plus; a passion for people is non-negotiable.
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Salary: £28,367 + Service Charge
At Sea Containers London, we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this, we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
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