Guest Relations Ambassador

            We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still. The Hospitality team is hiring a Guest Relations Ambassador. The role We're looking for a polished, service-driven individual to deliver exceptional hospitality across The Apartment and Western Terrace at Bicester Village. In this role, you'll create seamless, luxury guest experiences, support VIC and VVIC visits, and represent the Village at the highest standard—blending premium hospitality, concierge expertise and personalised service to make every visit memorable. Location: Bicester Village, Full Time, On-site What you'll be doing A few of the key responsibilities in this role:

Deliver a 5-star luxury hospitality experience as a brand ambassador for Bicester Village, welcoming domestic and international guests with warmth and professionalism Support day-to-day operations of The Apartment and Western Terrace, maintaining an elegant environment aligned with brand standards Create tailored guest itineraries and concierge-style services (e.g., reservations, hands-free shopping and bespoke support) anticipating guest needs throughout their journey Support VIC and VVIC visits and exclusive events with flawless execution, while preparing and serving premium food and beverages, including barista coffee, with confident menu recommendations Promote Village services, retail and partnerships, handle guest queries and feedback, and ensure all operations adhere to Village standards and procedures