The Chancery Rosewood

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Guest Relations Associate

You are at the heart of the guest experience. You are often the first impression and the lasting memory, creating meaningful moments that transform a stay into something truly exceptional. This is more than a front office role; it is about Relationship Hospitality: understanding individual needs, anticipating expectations, and delivering personalised service with warmth, confidence, and genuine care. If you are passionate about luxury hospitality, thrive on building connections, and take pride in creating unforgettable experiences, we would love to hear from you.

Key Responsibilities

• Welcome guests with genuine warmth and professionalism, ensuring every arrival, interaction, and departure reflects the highest standards of luxury hospitality.
• Build meaningful relationships with guests throughout their stay, recognising preferences, anticipating needs, and creating personalised experiences that exceed expectations.
• Review and coordinate guest requests, ensuring they are actioned efficiently and followed through to completion while maintaining clear communication with all relevant departments.
• Take ownership of guest concerns and feedback, resolving issues with empathy, professionalism, and sound judgement to enhance guest satisfaction and loyalty.
• Maintain an in-depth knowledge of the hotel's facilities, outlets, services, events, and local area, confidently providing personalised recommendations and assistance.
• Communicate effectively with colleagues across the hotel, ensuring guest preferences, special occasions, and important information are accurately shared and actioned.
• Uphold Forbes, LQA, and Rosewood Brand Standards in every interaction, consistently striving to exceed expectations rather than simply meeting them.
• Support the Front Office team with administrative and operational duties as required, contributing to a seamless and efficient guest journey.