Jumeirah
Guest Relations Executive - Jumeirah Carlton Tower
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Guest Relations Executive - Jumeirah Carlton Tower
About Us
Jumeirah is a global leader in luxury hospitality, a member of Dubai Holding, operating an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia.
In 1999, Jumeirah redefined luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. Now, the brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, Jumeirah is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to global guests.
About The Hotel
Jumeirah Carlton Tower, located in the heart of Knightsbridge (London), blends heritage with contemporary luxury. Key features include:
- Stunning city views
- Access to the private Cadogan Gardens
- A variety of dining experiences
- A rooftop health club and spa with London’s largest naturally lit swimming pool
About The Job
Guest Relations Executive Role
An opportunity exists within Jumeirah Carlton Tower’s Guest Relations Team.
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Main Responsibilities
Responsibilities include:
- Serve as the visible representative of the Jumeirah brand in the lobby, delivering a warm, consistent, and genuine welcome to guests and visitors.
- Act as a storyteller, sharing unique insights into:
- Jumeirah’s distinctive experiences
- Cultural or historical facts about the destination
- Maintain operational efficiency by:
- Managing daily administrative tasks
- Coordinating information flow between relevant teams
- Proactively engage guests to create memorable experiences, including:
- Gathering feedback
- Addressing needs proactively
- Assist with guest requests, ensuring seamless follow-through:
- Reservations
- Directions
- Special arrangements
- Specialise in VIP guest services, including:
- Coordination of check-ins
- Luggage delivery
- Personalised attention
Requirements
The ideal candidate will possess:
- A friendly, approachable, and engaging demeanour
- Exceptional ability to connect with diverse backgrounds
- Passion for hospitality, with an interest in:
- Travel
- Culture
- Local heritage
- Fluency in English (additional languages are an advantage)
- Outstanding verbal and written communication skills
- Detail-oriented and highly organised
- Superior multitasking and professionalism under pressure
- Flexibility to work evenings, weekends, and holidays as required
- Previous luxury hospitality experience
- Strong interpersonal skills and a proactive approach to guest service
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About the Benefits
Beyond competitive F&B benefits and reduced hotel rates across Jumeirah’s global network, successful candidates receive:
- Attractive employee benefits, aligning this role with high performers and recruits aligned with luxury hospitality.
Comprehensive Benefits Package:
- Supportive and inclusive workplace culture
- Access to Learning & Development programs
- Clear career progression pathways
- Opportunities for internal mobility within the global network
- Employee discounts:
- Food and beverage
- Hotel stays worldwide
- Healthcare and insurance benefits
- Competitive salary + exceptional service charge
- Exclusive extra holiday on significant life milestones (e.g., 21st, 30th, 40th birthdays)
- Access to the Jumeirah Perks website for discounts
- Uniform laundry/dry cleaning service (includes business attire)
- Meals included during duty hours
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