Jumeirah
Guest Relations Executive - Jumeirah Carlton Tower
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Guest Relations Executive - Jumeirah Carlton Tower
Guest Relations Executive – Jumeirah Carlton Tower, London
About Jumeirah
Jumeirah, a global leader in luxury hospitality and member of Dubai Holding, operates an outstanding portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Founded in 1999, the brand revolutionised hospitality with the iconic Jumeirah Burj Al Arab, becoming renowned worldwide for its distinctive beachfront resorts, city hotels, and exclusive residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern reinterpretation of a British classic at Jumeirah Carlton Tower in London, the brand seamlessly blends heritage and contemporary luxury, delivering unforgettable guest experiences through its warm, genuine service.
About the Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets refined luxury. Key features include:
- Stunning panoramic city views
- Exclusive access to private Cadogan Gardens
- A variety of world-class dining experiences
- A rooftop health club, spa, and London’s largest naturally lit swimming pool
About the Job
An exciting opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team at Jumeirah Carlton Tower.
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Key Responsibilities
- Serve as the visible ambassador of the Jumeirah brand, extending a warm, consistent, and authentic welcome to all guests and visitors in the lobby.
- Engage guests as a storyteller, sharing unique aspects of the Jumeirah experience, as well as cultural and historical insights about London and the hotel.
- Ensure smooth daily operations by managing administrative tasks and coordinating key information between teams.
- Proactively engage guests to create memorable experiences, gather feedback, and address their needs in a timely manner.
- Assist with guest requests, including:
- Reservations
- Directions
- Special arrangements and bespoke services
- Provide exclusive VIP services, including:
- Coordinating seamless check-ins
- Arranging luggage delivery
- Ensuring personalised, high-touch attention for discerning guests
Ideal Candidate Profile
Candidates should demonstrates the following qualifications and attributes:
- Exceptional interpersonal skills: Friendly, approachable, and naturally engaging with individuals from diverse backgrounds.
- Passion for hospitality: Knowledgeable about travel, culture, and the local area, with a keen interest in luxury hospitality.
- Strong communication: Fluency in English (Mandatory), with verbal and written excellence. Additional languages are a big plus!
- Attention to detail & organisational skills: Ability to multitask efficiently while maintaining professionalism under pressure.
- Adaptability & flexibility: Willingness to work evenings, weekends, and holidays as required.
- Previous luxury hospitality experience: A proactive approach and sharp interpersonal skills are essential.
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Benefits Package
In addition to generous F&B benefits and discounted stays across Jumeirah’s global portfolio, the role offers:
- Supportive & inclusive work environment
- Career development: Access to Learning & Development programmes and clear progression pathways.
- Internal mobility: Opportunities to transfer within Jumeirah’s global network.
- Exclusive colleague discounts:
- Food, beverage, and hotel stays worldwide.
- Healthcare & insurance benefits
- Competitive salary + bonus from service charges
- Extra annual holidays for significant birthdays (21st, 30th, 40th, etc.)
- Jumeirah Perks: Access to a dedicated employee discount website
- Uniform/attire care: Fry-cleaning services for hotel-provided uniforms or business attire
- Meal provisions during shifts!
This role offers the chance to emblem the prestige of the Jumeirah brand, delivering unmatched guest service in one of London’s most iconic hotels. Apply today!
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