Jumeirah Group
Guest Relations Executive - Jumeirah Carlton Tower
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Guest Relations Executive - Jumeirah Carlton Tower
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia.
In 1999, Jumeirah revolutionised luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. Now renowned worldwide, the brand delivers unforgettable experiences through its beachfront resorts, city hotels, and exclusive residences. Examples include: · Jumeirah Olhahali Island in the Maldives – a contemporary island paradise · Jumeirah Capri Palace in Italy – art-inspired luxury · Jumeirah Carlton Tower in London – a modern interpretation of a British classic
About the Hotel: Jumeirah Carlton Tower
Nestled in the heart of Knightsbridge, this landmark London hotel blends heritage and contemporary luxury. Key features: · Stunning city views across London · Access to private Cadogan Gardens · A variety of dining experiences · A rooftop health club and spa featuring London’s largest naturally-lit swimming pool
About the Role: Guest Relations Executive
A prestigious opportunity has arisen for a Guest Relations Executive within the Guest Relations Team at Jumeirah Carlton Tower.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Duties and Responsibilities
- Brand Ambassador: Represent Jumeirah’s luxury hospitality in the hotel lobby, delivering a warm, consistent, and genuine welcome to all guests and visitors.
- Storyteller: Share unique narrative elements of the Jumeirah experience, including cultural or historical facts about the destination.
- Lobby Operations Manager: Maintain smooth daily administrative workflows and ensure critical information is relayed to cross-functional teams.
- Guest Engagement: Proactively enhance guest experiences by gathering feedback and addressing needs.
- Request Assistance: Handle guest queries (e.g., reservations, directions, special arrangements) with meticulous follow-through for satisfaction.
- VIP Hospitality: Welcome high-net-worth or VIP guests, coordinating seamless check-ins, luggage delivery, and personalised services.
Requirements for the Candidate
Key Skills & Qualifications
- Attitude: Friendly, approachable, and naturally engaging—able to build rapport with guests from diverse backgrounds.
- Passion for Hospitality: Deep understanding of, and enthusiasm for, luxury travel, culture, and local area knowledge.
- Language Proficiency: Exceptional verbal and written communication skills; proficiency in English required (further languages strongly enhanced).
- Detail Orientation: Organised, meticulous, and adept at multitasking while upholding professional standards.
- Adaptability: Flexibility to work evenings, weekends, and bank holidays as needed.
- Experience: Prior background in luxury hospitality, complemented by strong interpersonal skills and proactive guest service mindset.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Employee Benefits
A highly competitive package combines financial and wellness advantages, reflecting Jumeirah’s commitment to talent:
- Supportive Culture: Inclusive work environment
- Career Development: Access to Learning & Development programmes and global mobility opportunities
- Rewards:
- Discounted food, beverage, and hotel stays worldwide
- Health insurance and medical care benefits
- Competitive base salary + generous service charge
- Extra holiday for significant birthdays (e.g., 21, 30, 40+ years)
- Jumeirah perks website membership discounts
- Complimentary dry cleaning for uniforms or business attire
- On-Duty Perks: Meals provided while on duty
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills