Marriott
Guest Relations Executive - JW Marriott Grosvenor House
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Guest Relations Executive - JW Marriott Grosvenor House
Guest Relations Executive – JW Marriott Grosvenor House London
About JW Marriott & The Role
JW Marriott is part of Marriott International’s luxury portfolio, featuring 110 stunning properties across the world in iconic cities and exclusive resorts. Our mission is simple: associates come first. Happier, inspired teammates create happier guests—and memorable experiences.
Nestled on Park Lane, London’s famed Mayfair, JW Marriott Grosvenor House is a 5-star, 90-year-old landmark and Britain’s largest hotel. You’ll indulge in world-class luxury surrounded by historic elegance and award-winning service in a setting that inspires creativity during your workday.
We’re searching for an independent-driven Guest Relations Executive to step into a career with trade-off potential. Your energy and passion will be the foundation of our team—not just to maintain world-class standards, but to surpass them.
At Marriott International, we’re the world’s largest and most celebrated hospitality brand, offering more than just a job. Discover a career in a pioneering, vibrant environment, where your collegiate spirit and inventive solutions will be celebrated.
Key Responsibilities
The Guest Relations Executive must exemplify exceptional people-skill and relationship-building in a luxury hotel environment. Here’s what the role entails:
-
Ensure Memorable Guest Experiences
- Proactively anticipate and satisfy guest needs—to create experiences that linger long after they leave.
- Address queries promptly and follow up to ensure punctual resolution.
-
Reservations & Arrivals
- Confirm bookings, cancellations, and late check-ins.
- Coordinate special requests: scripting, transportation, childcare, and business services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Epicurean Coastal Care
- Inform guests on hotel amenities, room facilities, and nearby attractions.
- Assist with reservations for spa, dining, events, and entertainment while ensuring seamless service.
-
Empowerment & Improvement
- Collaborate with management to pioneer new initiatives and refine procedures.
- Direct workflow: ensure tasks are completed with excellence and meet deadlines.
Candidate Profile: Who We’re Looking For
Ideal Background
- Prior experience in customer hospitality (customer service, hotel guest relations, private clubs or similar).
- Demonstrated interpersonal, teamworking, and problem-solving ability.
Skills & Attributes
- Communication expertise—mastery in verbal, listening, and written communication.
- Proactive and reliable, equally respectful of tasks when working independently and in a group.
- Innovation mindset: motivated to suggest improvements and deliver flexibility in dynamic environments.
- Ambassadorial spirit: exhibit passion for high-end service and remain composed under pressure.
Necessary Qualifications
- Fluent English required ( able to communicate clearly in conversation, writing, and guest-related transcripts).
Marriott Perks
As a host with JW Marriott, you become part of a global, mission-driven family. Marriott International not only invests in your professional growth but enriches your truly holistic lifestyle.
What you’ll gain:
- Team Culture
- Collaborate with a welcoming, motivational workforce dedicated to your growth.
- Guided by leadership who value your ideas and talent.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Wellbeing & Growth
- Wellbeing initiatives to nurture your mental health and physical well-being. Comprehensive training spanning business clarity to operational excellence.
-
Professional Discounts & Privileges
- Marriott Discount Card: enjoy discounted rates on hotel stays, retail and food & beverage (F&B) at 130 Marriott properties worldwide.
- Perks at Work: access to unlimited, exclusive daily deals (retail, hobby, entertainment).
- Cycle-to-Work Scheme: environmentally friendly commute perk.
- Uniform provision.
-
Peace of Mind
- 20 days holiday upon hiring, growing with more service years.
- Pension, life assurance, and accident protection for sustained financial security.
-
Celebration & Recognition
- Awards ceremonies and celebratory breakfasts.
- Regular acknowledgement of contributions, milestones, and initiatives.
As an employer of choice, we transform hospitality into a legacy-building environment. Protecting our workers is critical, as is protecting our community culture.
Marriott’s Commitment to Diversity
Marriott evokes the essence of Wonderful Hospitality Always. We ensure a trusting, non-discriminatory workplace aligned with applicable laws, encouraging diversity and an inclusive, empathetic culture.
Join us to support cohort-driven growth, and belong to the visionary team empowering guests worldwide. Once you’re part of the JW family, you’re more than part of Marriott—you’re part of a job well lived.
Combines the ** Untersight & luminosity of Marriott International** with the elegance required to excel at Grosvenor House. Apply now to shape unforgettable experiences!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location