Edwardian Hotels London
Guest Relations Manager
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Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Guest Relations Manager to join and lead our Front of House Team at our super-boutique 5-Star The Londoner Hotel.
Overview
As the Guest Relations Manager at The Londoner you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
- The aim of the role is also to monitor the traffic in the public areas and help manage staffing levels to respond to any needs of guests.
- Guest Relations Manager navigates the movement of FO teams making sure that the adequate staffing levels are present in relevant hotel public areas at all times.
- Attempts to anticipate service interactions by observing the surroundings of the hotel with the particular focus on arriving/ departing vehicles.
- Creates a WOW factor by providing FO team members with live and relevant information about guests they are interacting with.
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About You
- Minimum one year of Front of House Experience or participation in the MIT program.
- Proven track record in delivering exceptional customer service
- Understands how to use IT applications: Opera, EHL Apps, Microsoft applications, Caspro, Guest Plus, Magna, Aspect, IRS, MMS.
- Impeccable command of the English language.
- Confident ability to communicate and establish rapport.
- Display and live the Londoner ethos and aim to provide a service that is beyond our clients’ expectations.
- Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication.
Company Benefits
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- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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