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Guest Relations Manager
Qualifications
SHIPBOARD Employment
- Preferably 2–3 years of shipboard experience in a similar role within an international 5-star luxury establishment.
Language Skills
- Excellent fluent English (verbal and written), with the ability to give/receive instructions and engage with guests and crew members.
- Conversational proficiency in German, French, Spanish, or Mandarin.
Technical & Administrative Skills
- Strong working knowledge of:
- Microsoft applications
- Fidelio hospitality software
- Hotel operating systems (shipboard equivalent)
- Proactive problem-solving approach.
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Soft Skills
- Cultural sensitivity and adaptability across diverse contexts.
- Exceptional interpersonal skills, including leadership, motivation, and development of a multicultural workforce.
Duties & Responsibilities
Guest Services
- Delivers personalised customer service with genuine empathy for guest well-being.
- Responds immediately to guest requests, inquiries, and complaints—ensuring prompt follow-up and satisfaction.
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Systems & Operations
- Maintains high-level communication and reporting with the Hotel Director and cross-departmental teams.
- Coordinates, organises, and supervises front office operations.
- Ensures comprehensive knowledge of shipboard facilities, ports-of-call, and services.
Training & Leadership
- Organises and leads reception team training sessions to enhance:
- Guest-focused service
- Technical skills
- Team development
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Jessica, London
Skills
Guest Relations
Customer Service
Problem Solving
Interpersonal Skills
Cultural Sensitivity
Leadership
Training
Microsoft Applications
Fidelio
Hotel Operating Systems
Fluent English
Additional Language
Communication
Feedback
Organization
Supervision
Location