Barons Eden - Hotel and Spa Collection
Guest Sales Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Guest Sales Specialist
Location: Head Office, Moreton in Marsh
Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About The Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Key Responsibilities Include
- Handling all incoming inquiries and reservation calls professionally
- Processing bookings, schedule treatments, and guest dining arrangements
- Sending out booking confirmations and relevant documents promptly
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards
- Always providing excellent customer service
- Driving sales and improve guest reservations
- Striving to meet and exceed monthly sales targets
- Assisting other areas of the Central Reservations department as needed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Have the ability to thrive in a fast-paced environment.
- Be resilient and capacity to adapt to changes.
- Be a quick learner and a passion for acquiring new skills.
- Have the availability to work evenings, weekends, and holidays as part of a 7-day operation.
- Have the ability to maintain a positive and proactive approach to work.
- Have experience with Property Management Systems (PMS).
- Have previous experience in a call centre environment.
- Have a background in the hospitality industry is desirable.
- Have basic knowledge of Microsoft Excel.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Information
- Competitive commission structure with average on-target earnings of £800 per month
- Full-time role: 40 hours per week.
- Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
- Rolling shift pattern, including a 6-day working week, a 5-day working week and a 4-day working week
What We Offer
- Competitive salary
- Monthly performance-based commission
- Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parking on-site
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
People say you can’t choose your family, well we choose you to be part of ours!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills