Adagio Aparthotels
Guest Service Ambassador
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Guest Service Ambassador
Receptionist / Front Office Team Member – Adagio Aparthotels
About the Role
** występom ** Adagio Aparthotels’, where we aim to provide tailored experiences for guests of all changing needs.
You will be the warm welcome point at Adagio Aparthotels, London Stratford – our key role focuses on ensuring guests feel valued from their arrival to departure. Your personalised service will guarantee the foundation of their stay while embodying our accessible, welcoming brand.
We’re pushing boundaries in hospitality, promoting inclusive workplaces, and empowering team members to innovate daily. Join us to create staying experiences uniquely yours.
Responsibilities
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- Enhance guest welcome: Greet guests promptly with warmer attitude and attention to detail
- Anticipate needs: Be proactive and offer solutions tailored to guest preferences
- Promote company values: Represent Adagio’s all-inclusive loyalty program (ALL) with enthusiasm
- Crisis resolution: Handle guest queries/concerns efficiently – be a problem-solver
- Product knowledge: Master all hotel facilities, services, and local attractions; suggest them to every guest
- Process management:
- Adhere to payment & booking procedures during arrivals and departures
- Clarify formalities, Stay conditions, and service options transparently
- Achieve targets: Contribute to both quantitative bookings and qualitative guest satisfaction
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About Accor: Why Join Us?
- Diversity & Inclusion: We champion equal opportunities; your story isn’t limited by tradition.
- Flexibility: Align your career path with your personality or values.
- Career Growth: Bespoke learnvia and continuous training to shape your future.
- Unlimited Possibilities: Invent your own narrative in global hospitality.
Explore more on: https://careers.accor.com/
Do what lights you up, enhance the world daily, dare to change hospitality! #WeAreLimitless
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