RBH
Guest Service Assistant – Reception Based
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Guest Service Assistant Opportunity
An exciting opportunity has arisen for a friendly and enthusiastic Guest Service Assistant to join the team at the Duke of Cornwall Hotel as we prepare to reopen this iconic Plymouth hotel. This is more than a traditional receptionist role. While reception will be your main base, you will be trained to support different areas of the hotel, including food and beverage, the bar and housekeeping. You will play an important part in creating a warm welcome for every guest while helping the wider hotel team deliver a seamless experience throughout their stay.
We are provisionally planning to reopen the hotel at the beginning of September 2026. Please be aware that this date may change as our reopening plans progress, and we will keep successful candidates updated throughout the recruitment process.
About the Hotel
The Duke of Cornwall Hotel is one of Plymouth’s most iconic and historic hotels, known for its grand Victorian architecture, rich character and warm hospitality. As we prepare to reopen the hotel, this is an exciting opportunity to become part of a new team and help shape the guest experience from the very beginning. With 72 individually designed bedrooms, impressive event spaces and a prominent city-centre location close to Plymouth Hoe, the hotel provides a truly unique place to work and build your hospitality career.
About Us
This is an exciting opportunity to join the Duke of Cornwall team and create genuine hospitality for both our guests and colleagues. Dating back to 1863, the Duke is a beautiful and characterful hotel originally built close to Plymouth’s former railway station. The hotel has five impressive event spaces, including our stunning ballroom, where we host a wide range of celebrations and events. Located within walking distance of Plymouth Hoe and the Barbican, the hotel is perfectly placed close to some of the city’s best places to eat, shop and explore.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- £12.71 per hour on a 40 hour contract
And much much more!
A Day in the Life of a Guest Service Assistant – Reception Based
- Be the first smile our guests see, creating a warm welcome and setting the tone for their stay.
- Carry out check-ins and check-outs, manage bookings and respond confidently to guest enquiries and requests.
- Become a local expert, recommending the best places to eat, visit and explore across Plymouth.
- Answer telephone calls, respond to emails and keep reception organised, welcoming and running smoothly.
- Work closely with housekeeping and maintenance to ensure rooms are ready and guest requests are handled promptly.
- Support our food and beverage team by serving guests in the restaurant, at events or behind the bar when needed.
- Assist the housekeeping team with practical tasks during busy periods to support a smooth guest experience.
- Receive training across the hotel so you can confidently support different departments while remaining primarily based on reception.
- Go above and beyond with thoughtful, personal service that makes every guest’s stay memorable.
- Embrace the opportunity to learn how every area of the hotel operates, developing a broad range of skills and building a strong foundation for your future career in hospitality.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Need From You
- A genuine people person who enjoys making connections and creating memorable guest experiences.
- Great communication skills, with the confidence to handle guest enquiries and work closely with colleagues across the hotel.
- A flexible, hands-on approach and a genuine willingness to work across reception, food and beverage, the bar and housekeeping when needed.
- Strong attention to detail and organisation, ensuring reservations, requests, payments and check-outs are handled accurately.
- A calm and practical problem-solver who can keep things running smoothly, even during busy periods.
- A positive team player who is eager to learn new skills and develop a broad understanding of hotel operations.
- Previous hotel or customer service experience would be an advantage, but full training will be provided.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills