How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Guest Service Manager
Guest Service Manager – The Hoxton, Shoreditch
About The Hoxton, Shoreditch
The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first challenged the status quo—breaking rules about ‘the way things are done’. Originally a car park, it now offers:
- 210 rooms
- The Apartment (meetings & events concept)
- An open, vibrant lobby, café & restaurant—brimming with the hustle and energy of Shoreditch.
What You’ll Do
- Lead and inspire the Front Office team to deliver memorable, effortless guest experiences—from arrival through departure and beyond.
- Set an example in team leadership, keeping staff engaged, motivated, and empowered to deliver exceptional service while feeling supported and confident in approach.
- Ensure business success:
- Optimise room rates, overbooking, and occupancy levels.
- Maintain a full, happy house through strategic team collaboration.
- Smooth operations: Address challenges proactively—whether logistical hiccups or guest issues—to keep standards high and workflow efficient.
What We’re Looking For
Experience & Skills
- Proven experience in hotel or leisure operations, particularly in front-of-house or management roles.
- Familiarity with Opera systems (or similar front desk software) and knowledge of Global Distribution Systems (GDS) is a plus.
- Passion for hospitality—whether as a crew member, barista, event organiser, or guest—drives our culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Mindset & Values
- "No clones in suits": We value authenticity—you should feel like you here.
- Impact-driven: You thrive on creating positive, memorable interactions with guests.
- Ego-free: We roll up sleeves, tackle challenges collaboratively, and keep humour in high regard (e.g., "what if we got stuck in a lift together?").
- Adaptable: You’re curious, open to new methods, and unafraid to try (almost) anything new.
- Team player: You support colleagues, celebrate successes, and have fun alongside a hardworking, tight-knit team.
What’s in It for You?
Core Benefits
- Competitive salary
- 28 days paid holiday (inclusive of bank holidays) + pension & life insurance
- Health cash plan: Reward for wellness and access to mental/physical health support tools (including a confidential hotline for all-life matters).
- Workplace support: We prioritise well-being with mental health first aiders in-house.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Practical Perks
- Food provided during shifts—no empty stomachs here!
- Ennismore family discounts: Enjoy exclusive rates across our sister brands (even after you leave).
- Welcome bonus: A free night at The Hoxton + meal for two on joining.
- Annual milestone gifts: Celebrate progress with a free night + extra £££ after key years.
Personal Growth
- Training & development: Onboarding, learning academies, and career progression within The Hoxton’s global network.
- Volunteer time: Extra paid leave to support partner charities.
Culture & Community
- Team events: From monthly drinks to bi-annual spectacular parties.
- Diversity & inclusion: Join a annual calendar of events focused on learning, celebrating, and making a positive impact.
- Enhanced family leave: Support when expanding your family.
Job Details
- Category: Rooms
- Type: Permanent
- Hours: Full-Time
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Front Office Management
Team Leadership
Guest Experience
Revenue Management
Overbooking Management
Opera PMS
GDS
Hospitality Management
Conflict Resolution
Customer Service
Location