Mitie Cleaning & Hygiene Services
Guest Service Supervisor
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Job Advert – Guest Services Supervisor | Gunwharf Quays
Location: Gunwharf Quays
Hours: 30 hours per week (including evenings and weekends)
Salary: £14.37 per hour
Reporting to: Guest Services Lead
About The Role
We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
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Team Leadership & Support
- Supervise and support the Guest Services team to ensure effective daily operations
- Provide coaching, feedback and ongoing development to team members
- Lead by example in delivering outstanding guest service
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Guest Experience
- Manage guest enquiries, complaints and escalations professionally and efficiently
- Ensure a welcoming, safe and clean environment for all visitors
- Monitor service delivery to drive consistency and high satisfaction levels
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Operational Excellence
- Oversee day-to-day Guest Services functions including reception, concierge and information desks
- Maintain accurate records of guest interactions and identify trends
- Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
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Training & Compliance
- Support onboarding and continuous development of the team
- Ensure all procedures align with health & safety and company policies
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Reporting & Administration
- Complete shift reports and monitor team performance
- Support improvements to processes and service standards
About You
- Experience in a customer-facing supervisory role
- Strong leadership, communication and problem-solving skills
- Calm under pressure with the ability to manage multiple priorities
- Confident using systems and customer service tools
- Flexible and able to work a variety of shifts
Why Join Us?
- Be part of a vibrant, guest-focused environment
- Opportunity to develop leadership experience
- Work within a supportive and collaborative team
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to high street discounts through our MiDeals platform.
- Cycle-to-work scheme.
Get help with your application
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Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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