Novotel Hotels
Guest Service Team Member Front Office
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Company Description
Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience! Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there's always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience. Don't miss out on the opportunity to be a part of our team in this dynamic and culturally rich environment!
Job Description
Looking to join a culture of excellence as a Front Office Team Member?
What will I be doing?
- Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company’s loyalty programme
- Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
- Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
- Carrying out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department
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Qualifications
- Excellent Communication Skills
- Customer Service Experience
- Interpersonal Skills
- Problem-Solving Abilities
- Attention to Detail
- Flexibility and Adaptability
- Basic Computer Skills
- Knowledge of Hospitality Operations
- Professionalism
- Must possess a valid driver's license and have access to a reliable vehicle for transportation to and from work locations.
Additional Information
Why join us?
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
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Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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