Valor Hospitality Careers - UK
Guest Services Assistant
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Guest Services Assistant
Front Of House Guest Services Agent (Apprenticeship) – Holiday Inn Express Trafford City
£27,202.70 per annum (£13.07/hr) | 40 hours per week, 5 days a week
About this Opportunity
Do you believe in creating genuine connections and turn guest experiences into moments of genuine joy and delight? If the answer is yes, we’d love to hear from you!
We’re currently recruiting Front Of House Guest Services Agents to join our dedicated Front Office team at Holiday Inn Express Trafford City.
The Role
As a Guest Services Agent, your role is to ensure every guest feels comfortable, welcomed, and cared for during their stay. You’ll be a proactive, people-focused professional, with a knack for bringing smiles to guests’ faces.
We operate 365 days a year, 7 days a week, needing a flexible team to cover a variety of evening, weekend, and shift arrivals, though contracted hours and rotations can be discussed during hiring.
Key Responsibilities:
- Providing a friendly, professional welcome to guests upon arrival and departure.
- Ensuring a smooth check-in and check-out process with attention to detail and accuracy.
- Handling guest queries and concerns promptly and effectively.
- Up-selling ancillary services (e.g., dining, room upgrades) with discretion and clear communication.
- Overseeing room readiness and housekeeping arrangements to maintain high standards.
- Supporting the revenue assurance and security policies of the hotel.
- Working collaboratively with colleagues to provide a seamless guest experience, including in restaurants and bars if necessary.
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What We Offer
Competitive Pay & Perks
- £27,202.70 per annum (£13.07 per hour, 40 hours/week).
- Paid annual leave (standard UK holiday entitlement applies).
- Exclusive discounts for you, friends, and family:
- 50% off meals and drinks across our catering outlets.
- Breakfast discounts when staying at the hotel.
- 30% off B&B rates for friends and family stays.
- Free meals while on duty to keep you energised.
- Cycle To Work Scheme with up to 40% savings on bikes.
- Generous referral bonuses, starting at £250.
Wellbeing & Life Enrichment
- Wellness initiatives, including:
- Healthy lunches, wellbeing walks and payday treat rewards.
- An annual #HealthyHabits campaign encouraging positive lifestyle changes.
- Employee Assistance Programme – offering confidential 24/7 support for mental health, financial advice, and more.
- Healthcare Cash Plan options (starting from £5/month).
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Career Growth & Development
- Apprenticeships, fully funded, to kickstart your career.
- Internal development programmes to progress in hospitality.
- Monthly and annual recognition awards celebrating excellence in service.
Requirements
- A premium focus on guests, with a warm, energetic demeanour.
- Basic hospitality experience (not always required!) but commitment to excellent service.
- Willingness to work flexible hours, including weekends, evenings, and shifts.
- An open and welcoming personality.
Why Join Us?
As an equal opportunities employer, we celebrate diversity and are committed to creating an inclusive workplace for everyone.
Immerse yourself in a vibrant hotel environment, growing your career while making an impact one guest at a time.
Apply now if you’re ready to bring smiles to guests, one connection at a time.
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