Valor Hospitality
Guest Services Assistant
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Guest Services Assistant
Guest Services Agent – Front Office Team
Holiday Inn Express Trafford City Salary: £27,202.70 per annum / £13.07 per hour, 40 hours per week (across 5 days)
About the Role
Are you able to foster genuine connections with people and create moments of delight? If the answer is YES, then this opportunity is for you.
As a Guest Services Agent, you will be a vital part of our Front Office team, ensuring every guest feels comfortable, welcomed, and well-looked-after during their stay.
We’re looking for someone who:
- Is proactive and people-focused
- Enjoys delivering a positive impact on guests
- Brings a smile-worthy attitude to the role
Our 24/7 operation (open 365 days a year) requires flexible shift coverage, including evenings and weekends. Shift patterns and hours can be discussed at interview.
Responsibilities
- Welcoming and caring for guests throughout their entire stay
- Ensuring a smooth check-in and check-out process
- Proactively enhancing guest experiences with a team-oriented approach
- Representing the Holiday Inn Express brand with professionalism and warmth
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Requirements
- A strong focus on customer service—genuine enthusiasm for delivering outstanding experiences
- Flexibility to work across various shifts (including evenings and weekends)
- Attention to detail—critical for smooth day-to-day operations
- Ability to work efficiently under pressure with a positive attitude
What We Offer
CompetitiveSalary & Benefits
- Partially funded apprenticeships, recognized nationally, along with comprehensive brand training
- Exclusive discounts for you, friends, and family
- Team member rates at UK Holiday Inn Express hotels (rooms from just £30 B&B)
- 50% off dining in hotel restaurants and bars
- Free meals while on duty, keeping you energized
- LS:NZ high-street discounts on shops, experiences, and more
- Cycle to Work Scheme offering up to 40% savings on bikes
- Refer-a-friend bonuses, starting at £250
- Health and wellbeing support, including:
- A calendar of wellness activities (healthy lunches, wellness walks, payday treats, annual #HealthyHabits campaign)
- Employee Assistance Programme for free, confidential advice (24/7, covering physical, mental, and financial wellbeing)
- Healthcare Cash Plan options from just £5 per month
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Career Growth & Recognition
- Fully funded apprenticeship programmes
- Internal development initiatives to support your long-term growth within hospitality
- Monthly and annual team awards to recognize and celebrate your achievements
Join Our Team!
We value diversity and inclusion, welcoming applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Apply today—help us create lasting memories for our guests!
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Jessica, London
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