Ashridge House
Guest Services Assistant
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Guest Services Assistant
Job Description
Job Title: Guest Services Assistant
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Front of House Manager
Shifts: Four days on and Four days off, 12-hour shifts including weekends.
We are looking for a Guest Services Assistant to work with our friendly Front of House team to create a warm and memorable guest experience. The role includes welcoming our guests upon arrival, providing directions and any support required for their stay, in addition to reception support and other Front of House tasks as required. This is a hands-on, customer-focused role where you will be between greeting guests at the front of the property and being based in the Gatehouse office supporting with queries and other guest needs. Please note, certain hours of this role will require being outside to greet our guests as they arrive.
Key Responsibilities Include
Guest Welcome & Farewell: Provide a warm and professional greeting to all guests, opening doors on arrival and departure and ensuring a memorable first impression. Reception Support: Assist the reception team with guest check-in and check-out processes when required. Luggage Assistance: Help guests with loading and unloading luggage, transporting belongings to and from reception or guest rooms. Guest Assistance: Provide directions, share information about local attractions, and respond to guest queries in a helpful and professional manner.
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Who are you?
Full valid driver’s licence (essential) Strong attention to detail Proactive, approachable, and service-oriented Excellent communication and interpersonal skills
If you take pride in delivering outstanding guest experiences and enjoy working in a dynamic, customer-focused environment, we would love to hear from you.
Employee Benefits/Perks
20 days of paid holiday per year plus bank holidays Free access to onsite gym and pool facilities Company pension scheme Opt-In – Private Health Care, Health Cash Plan Life Insurance Income Protection
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About Ashridge
Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.
When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.
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