Jumeirah
Guest Services Executive - The Lowndes
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About The Lowndes
The Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About The Job
An opportunity has arisen for a Guest Services Executive to join us at The Lowndes Hotel.
The main duties and responsibilities of this role are:
- Welcome guests and manage check-in/check-out processes accurately and efficiently.
- Respond promptly to guest inquiries and requests, ensuring personalized service.
- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
- Handle special requests such as transportation, dining reservations, and amenities.
- Resolve minor guest complaints professionally and escalate complex issues when necessary.
- Promote hotel services and amenities, upselling where appropriate.
About You
The ideal candidate for this position will have the following experience and qualifications:
- High School Diploma required; a Bachelor's degree in Hospitality Management or a related field is advantageous.
- Minimum of 1–2 years’ experience in a customer service or front office role within the hospitality industry.
- Strong interpersonal and communication skills with the ability to build effective relationships with internal stakeholders, external partners, guests, and visitors.
- Demonstrated ability to work collaboratively across multiple hotel departments while delivering exceptional guest service and maintaining professional standards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefit.
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location