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Guest Services Manager
We want a confident communicator who brings personality and shine to our team.
Requirements
- Great energy and a can-do attitude
- Great at managing people, and you love chatting with guests
- Skilled multitasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
- Supervisor or management experience in hospitality industry
- Knowledge of hotel reservation systems
- Knowledge of Food Safety & Licensing laws
Responsibilities
- Managing a team of Guest Service, and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen
- Helping guests & creating positive experiences
- Manage hotel room inventory & checking guests in/out
- Managing bills & payments
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar
- Follow all food safety, licensing and health and safety policies to work safely
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Benefits
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for free eye tests and help towards prescription glasses
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About Hampton by Hilton Newcastle
Application Process
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