Mitie Cleaning & Hygiene Services
Guest Services Manager
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Guest Services Manager - New Site Opening, Starting September 2026
Lead multiple sites in Cardiff and Bristol
£17.23 per hour/ £35,000 per year
Monday to Friday 40 hours (office-based role)
This isn't management. This is leadership in the moment.
We're looking for an experienced corporate Front of House Area Manager who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace.
You'll own the day-to-day Front of House operation across your area, ensuring every site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence.
This role sits in our south west corporate integrated facilities management account area, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.
What You'll Be Doing
- Owning the day-to-day Front of House (Guest Services) operation across multiple sites
- Leading from the front - visible, hands-on and hosting in the moment
- Setting and maintaining consistent, premium service standards across all locations
- Building strong, trusted relationships with clients and internal stakeholders
- Recruiting, developing and inspiring a high-performing team
- Managing day-to-day people processes (scheduling, absence, payroll)
- Driving service improvements and implementing change
- Partnering with FM and service lines to deliver a seamless One Team experience
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What We're Looking For
- Proven experience in multi-site premium workplace environments
- A confident, polished and host-led leadership style
- Experience taking something good, and making it great
- Someone who is highly visible, hands-on and leads by example
- Passion for guest experience, people and high standards
- Strong stakeholder management and relationship-building skills
- Organised, adaptable and comfortable in a fast-paced environment
- Someone with strong reporting, administrative, HR and Payroll experience
Essentials
- Office-based, Monday to Friday role (Variable Shifts 40 hour + ad hoc events)
- Based in Cardiff
- Comfortable travelling across sites as required
- Confident using workplace systems (Outlook, Teams etc.)
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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