Mitie Cleaning & Hygiene Services
Guest Services / Receptionist
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Guest Services Host / Receptionist
Job Title: Guest Services Host / Receptionist
Rate of Pay: £13.45 per hour
Contract: Permanent, Part Time
Weekly Contractual Hours: 22hrs
Shift Pattern:
- Wednesday: 0900 - 1630 (Reception) or (Guest Services)
- Friday: 0800 - 1630 (Reception)
- Saturday: 0830 - 1700 or 1130 - 2000 (Guest Services)
Location: Trinity Leeds Shopping Centre, Albion Street, Leeds, West Yorkshire, LS1 5AT
About The Role
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host / Receptionist, where you will be the welcoming face of the centre and play a key role in delivering an exceptional guest experience. Based within the Guest Services Lounge and reception area, you will provide a professional, friendly, and efficient service to all visitors, retailers, clients, and stakeholders.
You will be responsible for managing reception duties, handling guest enquiries, and ensuring every interaction reflects the high standards of Trinity Leeds. You will take ownership of all enquiries, using excellent listening and communication skills to identify guest needs and provide effective solutions, always striving to exceed expectations.
Responsibilities
- Welcome guests, visitors, clients, and contractors in a professional and friendly manner.
- Manage the reception and Guest Services Lounge, ensuring a positive first impression at all times.
- Handle face-to-face, telephone, and email enquiries promptly, professionally, and efficiently.
- Provide information, directions, and assistance to visitors, ensuring an outstanding customer experience.
- Process Trinity Leeds Gift Card sales and maintain accurate records.
- Manage and administer lost property procedures.
- Maintain high standards of presentation, cleanliness, and housekeeping throughout the reception and guest lounge areas.
- Build strong working relationships with colleagues and support the centre's "One Team" approach to customer service.
- Assist the management team with administrative and reception-based tasks as required.
- Support centre events and activations, including seasonal campaigns, Artisan Markets, craft clubs, Sip sessions, and other promotional activities.
- Respond appropriately to customer complaints, following established procedures and escalating where necessary.
- Remain vigilant and report suspicious activity to the Control Room in line with centre policies.
- Support emergency procedures, including Fire Emergency situations, as directed.
- Uphold Trinity Leeds and Landsec values in all aspects of your role.
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What We Are Looking For
We are seeking a motivated, customer-focused individual who is passionate about delivering excellent guest and reception services.
The Ideal Candidate Will Have
- A minimum of two years' experience in a customer-facing, retail, hospitality, reception, or similar environment.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Experience handling enquiries via telephone, email, and face-to-face interactions.
- The ability to remain professional, calm, and solution-focused in challenging situations.
- Strong organisational and administrative skills with attention to detail.
- A confident, positive, and professional approach.
- The ability to work effectively both independently and as part of a team.
- A willingness to learn, develop, and adapt to the needs of the business.
- Flexibility to work a varied shift pattern and support centre events when required.
This is an exciting opportunity for someone who enjoys a varied role that combines reception duties, guest services, customer engagement, and administration, while helping create memorable experiences for everyone who visits Trinity Leeds.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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