Medicana Health Group ⎸ United Kingdom
Guest Services Specialist
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Company Description
Medicana Health Group is a leading provider of world-class healthcare services, with Medicana Winchester Clinic at the forefront of its expansion in the United Kingdom. The clinic is dedicated to delivering innovative, patient-centric care that prioritizes safety, comfort, and positive health outcomes. Team members collaborate across disciplines to offer integrated services tailored to individual patient needs. Joining Medicana Winchester Clinic means contributing to a healthcare environment that values professionalism, compassion, and continuous improvement.
Role Description
The Guest Services Specialist is a full-time, on-site role based at Medicana Winchester Clinic in Winchester. This role is responsible for:
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- Welcoming patients and visitors
- Managing check-in and check-out procedures
- Providing clear information about clinic services and appointments
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The Guest Services Specialist handles inquiries in person, by phone, and electronically, ensuring timely and courteous responses. Daily tasks include:
- Coordinating waiting areas
- Supporting administrative processes
- Assisting with basic cash handling and payment processing
The role also involves collaborating with clinical and administrative teams to:
- Resolve issues
- Enhance the guest experience
- Maintain a calm, professional environment
Qualifications
- Strong Guest Services and Customer Service skills, with a focus on creating a positive and supportive experience for patients and visitors.
- Excellent Interpersonal Skills and Communication abilities, including clear verbal and written communication in a healthcare setting.
- Reliable Cash Handling capabilities, with attention to accuracy and confidentiality when processing payments.
- Previous experience in a hospital, clinic, or hospitality environment is beneficial.
- Ability to remain calm under pressure, prioritize tasks, and work effectively in a busy reception or front desk area.
- Proficiency with basic computer systems and appointment scheduling software.
- Willingness to work standard full-time clinic hours, including occasional evenings or weekends if required.
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