Unitrust Protection Services
Guest Support Security Officer
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Guest Support Security Officer
Guest Support Security Officer
Rate: £14.87 per hour Contracted Hours: 48 hrs per week (Rotating 4 days on, 4 days off, nights and weekends required)
What’s in it for you?
As our Guest Support Security Officer, you’ll benefit from a competitive pay package and the following benefits:
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
As a Living Wage Foundation Service Provider, we’re committed to fair and supportive working conditions.
Core Duties
You will be responsible for the following duties, while maintaining a high standard of customer service and security vigilance:
Patrol & Site Operation
- Conduct rotational foot patrols around the entire site, including perimeter fencing, car parks, landscaped gardens, lakeside paths, meeting areas, shops, and cafes.
- Monitor and secure vehicle and pedestrian entry/exit points, guiding guests and maintaining a welcoming presence.
Event & Security Support
- Ensure a safe and secure environment for events, sports, and entertainment held on the events plaza.
- Operate security and health & safety equipment, such as:
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Intruder alarms
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Defibrillators (defibs)
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First aid kits
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Fire alarms
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Intercom systems
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Security doors
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Incident Response & Compliance
- Follow written Standard Operating Procedures (SOPs) to respond to incidents.
- Act under the direction of the Duty Shift Manager, Security Manager, and Deputy Security Manager as required.
- Conduct periodic vehicle, personnel, and site searches when necessary.
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Customer Interaction & Conflict Resolution
- Deliver a five-star security and customer service experience, including:
- Providing directions
- Answering guest queries
- Escalating unresolved issues autonomously
- Display strong soft skills, diplomacy, and problem-solving to:
- Defuse conflicts
- Resolve disputes calmly
- Ensure amicable resolutions
- Occasionally assist non-security operations to maintain park tidiness (e.g., litter collection, maintenance reporting).
Professional Presentation & Vigilance
- Maintain a smart, highly visible appearance to deter threatening behaviour.
- Demonstrate sharp observation skills to identify security concerns promptly.
Key Skills & Experience
This role requires a mix of technical competence, physical fitness, and interpersonal skills:
Essential Skills & Attributes
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Proficient use of technical security systems, including:
- Patrol scanners
- Personal radios
- Body-worn cameras
- Electronic access gates
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Physical fitness: Ability to stand for long periods, patrol facilities on foot, and respond quickly during incidents in emergencies.
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Strong tolerance for crowded environments, public interaction, and operating in a fast-paced, professional setting.
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Independent working skills with the ability to handle responsibilities autonomously while still collaborating effectively as part of a team.
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Commitment to maintaining high personal standards of professionalism and discretion.
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License & Qualification Requirements
- Valid SIA Door Supervisor (D.S.) license is mandatory.
- CCTV license is a plus for covering control room breaks.
- At least 1 year of related experience in the security industry (experience relevant to your background).
About the Opportunity
You’ll have the chance to work at one of Europe’s best business parks, offering an environment that’s both engaging and rewarding. Our role provides:
✔ Above-average pay rates ✔ Strong focus on staff support and professional development ✔ A culture that values growth and firm commitment to employee welfare
We seek exceptional security officers who are:
- Flexible and adaptable
- Strong problem-solvers
- Passionate about delivering outstanding customer service
- Willing to learn and contribute to a high-performing team
This is a fantastic opportunity—we look forward to welcoming motivated candidates who align with our standards.
About UniTrust
Unistrust is an Equal Opportunity Employer, welcoming applicants from all backgrounds regardless of:
- Sex
- Race
- Disability
- Age
- Sexual orientation
- Gender reassignment
- Religion or belief
- Marital status or pregnancy/maternity
Important Note: Any job offer is subject to pre-employment and security vetting checks, including checks into your 5 or 10-year work history under BS 7858:2019.
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