London North West Healthcare NHS Trust
Gynaecology Service Manager
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Operational Leader
We are seeking an experienced and motivated operational leader to join our Directorate in a pivotal management role. The post holder will play a key role in ensuring the Directorate delivers high-quality, safe, and effective services while meeting national performance standards, quality requirements, and Trust objectives.
Working closely with Clinical Leads, multidisciplinary teams, and senior managers, the successful candidate will provide visible leadership across the service, ensuring the effective day-to-day operational management of designated specialties.
The post holder will also lead on governance, risk management, complaints handling, workforce planning, and data quality processes, ensuring services remain compliant with Trust and national standards.
In addition, the successful candidate will support the development and implementation of service improvement initiatives, contribute to business case development and recruitment planning, and provide direct line management to Team Leaders and the Rota Coordinator. The role demands strong analytical, communication, and leadership skills, with the ability to interpret complex information and make decisions in challenging and often conflicting situations.
Key Responsibilities Include
- Leading the daily management and coordination of Gynaecology services, including Referral to Treatment (RTT) 18-week pathways and Cancer Patient Tracking Lists (PTLs).
- Monitoring, managing and improving performance against RTT, cancer and diagnostic standards, ensuring timely access to treatment and care.
- Supporting Directorate Team Leaders to identify capacity constraints and implement solutions to maximise service provision and improve patient flow.
- Liaising with external healthcare providers to support timely referrals and achievement of the 28-day Faster Diagnosis Standard.
- Collaborating with Clinical Leads, Clinical Nurse Specialists, Matrons and multidisciplinary teams to support service delivery and pathway performance.
- Ensuring cancer pathways are regularly reviewed and aligned with national guidance and local service standards.
- Ensuring clinical documentation supports the timely progression and closure of patient pathways.
- Attending and supporting weekly Cancer MDT meetings, RTT reviews and performance meetings, escalating issues and providing exception reporting where required.
- Working collaboratively with Elective and Cancer Management teams to support the development and delivery of robust performance improvement trajectories.
- Analysing activity, outcome and performance data to identify trends, risks and opportunities for improvement across RTT and cancer pathways.
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About Us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At
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- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Recruitment Information
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Contact Information
For further details / informal visits contact:
- Name: Krystel Copeland
- Job Title: Assistant General Manager
- Email Address: krystel.copeland1@nhs.net
- Telephone Number: 07590215218
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