Lifestyle Group
Hard Rock Hotel - Reservations Team
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Hard Rock Hotel - Reservations Team
Reservations Team Member (PBX Operator, Reservations Agent, GCS Coordinator, Reservation Supervisor) – Hard Rock Hotel Malta
About the Role
At Hard Rock Hotel Malta, every great guest experience begins with a strong first connection. The Reservations Team ensures guests receive accurate information with confident service, shaping their journey according to the energy and standards of the Hard Rock brand.
We’re now looking to recruit Reservations Team Members across multiple roles to support daily operations and guest communications.
This vacancy extends opportunities in the following Reservations Roles:
- PBX Operator
- Reservations Agent
- Global Customer Service (GCS) Coordinator
- Reservation Supervisor
Positions will be allocated based on qualifications, relevant experience, and operational requirements.
Responsibilities & Key Tasks
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(Contextualised duties typically include:
- Providing first-contact guest engagement via phone, email, and chat to coordinate bookings and requests.
- Accurate delivery of hotel room inventory and operational details to guests.
- Interacting with third-party bookings platforms and prioritising face-to-face community/leisure-booking channels.
- Offering professional and confident booking assistance, including group enquiries and please cope with challenging scenarios.
- Maintaining up-to-date records of bookings and guest preferences.
- Flexible shift coverage for weekends and public holidays in a high-traffic hotel.)
Key Requirements
- Preferred: Experience in reservations, customer service, or hospitality environments (e.g. call centres, hotels, reservations departments).
- Proven excellent communication skills, confident and polished telephone etiquette.
- Detail-oriented approach to guest accuracy when managing bookings, requests, and reservations software.
- Reliability in adhering to branded service standards and team efficiency.
- Ability to work in a dynamic team across reservations platforms and office software (CRMs, Excel, messaging systems).
- Flexibility for shifts, weekends, and public holidays as required to support hotel operations.
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Benefits & Growth
Joining the Hard Rock Malta Reservations team comes with:
- Competitive salary
- Free training linked to the Hard Rock brand’s service excellence standards
- A fast-paced, collaborative work environment
- Career development opportunities within a globally recognised brand
- Employee benefits across **Hard Rock and db Group performance)*.
How to Apply
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