Robertson Group
Hard Services Manager
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Overview
Some see a contract. We see an adventure.
Hard Services Manager
Location: Wakefield
Contract: Full time, permanent
Hours: 38.75 hours per week, Standard hours between 8am and 6pm, plus out-of-hours escalation management (paid when on-call)
Benefits: Private medical cover, Company car or car allowance, 33 days annual leave, and more
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Hard Services Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role
What you’ll do:
As Hard Services Manager, you will oversee and manage the maintenance, repair, small works, and compliance function for our Local Authority client. The Hard FM service consists of delivery of a planned and reactive maintenance service in accordance with key performance indicators and quality standards.
The Hard Services Manager will have line management responsibility for a multi-disciplined direct delivery team and responsibility for managing delivery through specialist subcontractors.
In delivering your role, your key responsibilities will include:
- To ensure that the Facilities are maintained to the levels specified in the Performance Standards of the Project Agreement and that all Buildings & Asset Maintenance KPI’s are achieved.
- To ensure that the client estate remains statutorily compliant through effective delivery of service.
- To work closely with the planning team to ensure effective planning of PPM work for the maintenance team and sub-contractors using the FM CAFM system, and ensure the system is kept up to date and is accurate.
- To closely liaise with the client to ensure that all works delivered are to the required standard, that there are no disruptions to client operations and where appropriate agree remedial works.
- To ensure optimum delivery of responsive and cyclical maintenance work is carried out on time and efficiently to meet defined performance expectations.
- Liaise with suppliers to ensure that RFM obtain the best prices for materials and parts, and to market test suppliers on a regular basis to ensure best value.
- Where required, provide direction and guidance to review plant faults, identify and implement an appropriate resolution.
- Act as the engineering lead for their area, ensuring that all maintained assets have compliant evidence of completion.
- Liaise with specialist sub-contractors to ensure their service is delivered on time, to the required quality and to the appropriate cost. Ensuring a quality service is received and any defects are rectified satisfactorily.
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About you
- Relevant trade qualification (mechanical or electrical).
- Experience managing a multi-disciplined hard FM team.
- Able to demonstrate awareness of statutory requirements for compliance.
- Excellent communication skills.
- Able to plan and mobilise reliable services and the ability to manage a team.
- Experience of operating effective IT systems, particularly CAFM.
- Budget management, identifying trends and driving efficiency with cost effective practices.
The successful candidate will require a an Enhanced DBS with Child Barred List check prior to starting in the role.
Who we’re looking for:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.
What's in it for me
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
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We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave
- Company car or car allowance
- Private Healthcare
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
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