Amazon
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
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Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Field Hardware Support Engineer – Robotics Systems Amazon Robotics (UK/EU)
About the Role
Are you inspired by invention? Is problem-solving through teamwork your strengths? Do you thrive when seeing the bigger picture from your technical contributions? If you answered yes to any of these—Amazon Robotics (AR) is the place for you.
Here, we’re a motivated team of inventors and builders, using advances in robotics and software to tackle real-world challenges. Every day, we develop smarter solutions that redefine customer experience—not yet imagined. We’re here to equip you with the tools, mentorship, and support you need to grow, innovate, and thrive alongside us. Together, our work is rewarding, fulfilling, and downright exciting.
We’re seeking exceptional candidates with a mix of technical expertise and customer-facing skills to support Packaging and Robotics technologies across our Fulfillment Centres. This role demands a blend of adaptability, troubleshooting, problem-solving, drive, and a willingness to travel—as much as 50% of your time may involve site visits.
In this position, you’ll collaborate directly with Amazon fulfillment teams to ensure seamless deployment, deployment readiness, and long-term reliability of our Robotic Systems—pushing the boundaries of what’s possible in Amazon’s elite robotics engineering fields.
Responsibilities
As a Field Hardware Support Engineer in Robotics, your work will include:
- On-site support: Handling new system rollouts, hardware upgrades, routine audits, and advanced diagnostics for Packaging & Robotics systems.
- Cross-functional collaboration: Partnering with product development, manufacturing, and site-level engineering (Reliability, Maintenance, Engineering - RME) to maximise system performance and quantify impact.
- Frontline RME troubleshooting: Serving as the primary response team for technical escalations—resolving issues dispersion-wide.
- Diagnosing & resolving mechanical & systems issues: From electromechanical anomalies to full-system behaviour across mobile, fixed, and Packaging robots.
- Tool & fixture development: Designing and implementing electromechanical solutions to support existing and emerging product releases.
- Automation & reliability:
- Create and deploy proactive safety & reliability monitoring tools to track performance trends.
- Develop diagnostic frameworks to reduce downtime via predictive troubleshooting.
- Build preventative maintenance (PM) playbooks and accompanying technician training programs.
- Training leadership: Leading on-site workshops for RME colleagues, including operator shift handover protocols.
- Spare parts management: Streamlining inventory systems, RFIs, corrective & preventative workflows.
- Safety excellence: Leading formal safety assessments, ergonomic evaluations, and risk mitigation across tools, systems, and deployment.
- Reporting & dashboards: Publishing daily and weekly metrics on product security, dependability, and key performance indicators (KPIs).
- Voice of the Customer (VoC): Relaying field feedback to product and development teams to drive technical improvements.
- Travel requirement: Minimum 50% of role involves complex site deployments and support missions—(location flexibility encouraged).
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Requirements
Basic Qualifications
To qualify, you must possess:
✅ Bachelor’s degree in Electrical Engineering, Computer Science, Mechanical Engineering, or associated technical disciplines or equivalent on-the-job experience validated by certifications or certifiable experience. ✅ Network fundamentals knowledge—awareness of protocols, firewalls, servers, cloud resources. ✅ Proven experience supporting OEM-quality, 24/7 production hardware operating under constrained (but documented) troubleshooting windows. ✅ Linux expertise: Hands-on experience in systems administration and/or scripting (CentOS/RHEL, daily multi-task configurations). ✅ Competency in at least two of these scripting allegiances:
- Python / Java
- Perl / Ruby
- Bash/Shell / PHP
Preferred Qualifications
While not mandatory, these strengths will set you apart as you engineer next-level assistance:
🔹 Advanced proficiency with configuration management toolchains (e.g. Puppet, Chef, Ansible). 🔹 Site Reliability Engineer (SRE) insights or formal DevOps experience exposure to CI/CD pipelines. 🔹 Deep troubleshooting clubs:
- Deep dive collaboration (e.g. *Packet capture, Wireshark, protocols analysis).
- Server-level subsystems (OS, databases, compute/error rates). 🔹 Automation story trainer:
- Experience crafting system integrations (cloud, on-prem, IoT).
- DevOps toolchains and self-healing infrastructures (OODA loops, )
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The Culture & Community
You won’t just fit in—you’ll help design this environment, as we continue to build Amazon Robotics as a collaborative hub of inventors. At AR:
💡 Inspiring teammates: Strategise with engineers throughout Robotics, Packaging Research, and AI—driving breakthroughs like autonomous routing and obsessive product safety metrics. 🌍 Worldwide impact: Bring technical improvement across multinational customer catchment—identifying gaps while driving ** Company-wide automation** adoption. 🔧 Hands-on engagement: Bridging the gap between development, manufacturing, and site operations, democratising knowledge equity world-over. 🌟 The best of both worlds: Challenge in an unvetted, foundational space, with direct customer interaction and alignment on Amazon’s customer impact.
Amazon: Recruiting with Fairness & Inclusion
Equal opportunities are our standard. We actively reinforce diversity, prioritising merit and ensuring fair hiring—free from bias. Activated team members engage smartly from all backgrounds:
🏞️ Veteran/Disability Accommodations: If you wish access needs to be accommodated during applications, interviews, or onboarding—please use: 👉 Accommodation Support priority help. 🌐 Other functionality: If your country isn’t on the list but you’d like further dialogue on localized needs, connect with your Recruiting Leadership partner directly.
As a forward-thinking employer, we commit to:
- Ethical interviews with customer-first service guests (e.g., NDAs handled with transparency and trust).
- Data privacy as first priority. For full disclosure on how profiles are stored/transferred—prioritise our Privacy Notice[^(1)**.
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