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Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity
As a member of the Dayforce organization, known for its fast-growing SaaS platform, the Technical Account Manager (TAM) provides premium account management services to assigned customers while partnering with Client Support Analysts to deliver best-in-class support. This role is hands-on with the Dayforce platform and requires a strong technical aptitude to collaborate with Product Development, Implementation, Professional Services, and other key stakeholders to ensure customer success and satisfaction.
This is an excellent opportunity to join a rapidly growing innovator in next-generation Human Capital Management (HCM) solutions. The ideal candidate is highly collaborative, passionate about customer success, and thrives in a fast-paced, customer-focused environment.
What You'll Get to Do
- Partner with Customer Success Managers to establish and strengthen executive customer relationships.
- Drive customer success outcomes, including value realization, customer growth, retention, and advocacy.
- Develop a deep understanding of each customer's business and translate business challenges into effective Dayforce solutions.
- Define and monitor key performance indicators and develop technical strategies that support customer success.
- Analyze customer usage patterns and product adoption to improve user experience, increase adoption, and reduce operational effort.
- Leverage technical and domain expertise to investigate functional and technical issues while providing best practice recommendations.
- Support the design and implementation of reliable, scalable, and highly available services and infrastructure that meet evolving customer requirements.
- Plan, communicate, and drive customer readiness for Dayforce product upgrades.
- Meet or exceed customer satisfaction objectives, including Net Promoter Score (NPS) and retention targets.
- Translate complex technical concepts into business-friendly language for non-technical stakeholders.
- Gather customer feedback and collaborate with internal teams to influence product enhancements and operational improvements.
- Contribute meaningful content to monthly, quarterly, and executive business reviews, highlighting progress, achievements, and opportunities.
- Independently manage and de-escalate technical issues, including high-priority customer situations.
- Proactively engage internal and external stakeholders to identify risks and implement preventative solutions.
- Serve as a trusted customer advocate while balancing customer expectations with business priorities.
- Participate in and lead cross-functional projects and strategic initiatives.
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Skills and Experience We Value
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
- 3–5+ years of experience in Dayforce Consulting, Implementation, Technical Account Management, or a related technical role.
- Proven HCM domain expertise, including experience with at least two core modules such as Payroll, Benefits, Workforce Management, or HR.
- Strong technical background with experience resolving complex business and integration challenges for enterprise customers.
- Strong understanding of relational database systems with advanced proficiency in SQL, XML, and/or XSLT.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities while working effectively under pressure and tight timelines.
- Understanding of Software-as-a-Service (SaaS) environments, hosting concepts, and change management practices.
- Outstanding written and verbal communication skills.
- Ability to build credibility and influence with executive stakeholders.
- Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, or Lean Six Sigma are considered an asset.
- Ability to travel internationally and maintain a valid passport.
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What Would Make You Stand Out
- Extensive experience supporting enterprise Dayforce customers.
- Strong expertise across multiple Dayforce HCM modules.
- Experience leading complex customer escalations and technical issue resolution.
- Demonstrated success influencing product improvements through customer feedback.
- Proven ability to build trusted executive relationships while delivering exceptional customer outcomes.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.
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