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Head Cashier
Head Cashier – Casino Operations
At Grosvenor Casinos, we don’t just offer a place to work—we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come to play with purpose, relax with friends, enjoy brilliant food, drink, and entertainment, and experience that electrifying moment where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear: to become the UK’s most loved casinos. It’s our people who bring this vision to life—setting the tone on the casino floor, creating energy, and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
About the Role
In this dynamic and senior role as a Head Cashier, your responsibilities go far beyond processing transactions.
You will provide stewardship over cashier operations, leading by example in security protocols and customer service excellence. Blending financial precision with engaging customer experience, you’ll inspire and empower the team to deliver seamless craft and hospitality—boosting guest satisfaction and upholding company standards.
This position demands a rare skillset: a sharp eye for detail, a flair for engaging every guest, and a committal to operational excellence.
Key Responsibilities
- Lead cashier desk operations, ensuring 100% compliance with Gambling Commission regulations and company security standards
- Responsible for cash-handling integrity, real-time reconciliations, and process enrichment to reduce loss and improve customer convenience
- Act with authority on customer disputes, disputes, and suspicious activity—diligently recording transactions per four-eyes principle
- Direct the team, fostering high performance, continuous skill development, and apprenticeship for upgrades
- Maintain spotless cashiering best practice, training new recruits on speed, accuracy, and conciliation skills
- Collaborate with security and night management to maintain controlled access policies and loss prevention strategies
- Keep abreast of industry trends to implement practical operational improvements that align with guest demands
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Requirements
- Proven leadership experience within a casino, retail, or hospitality: first-hand knowledge of customer-facing challenges and team dynamics
- Current Personal Financial Licence (PFL) issued by the Gambling Commission
- Demonstrable financial accuracy—existing record of precise cash reconciliation with no recovery delays
- Confidence managing high-tempo transactions, even under stress; robust calculations Authority to handle small discretionary decisions to resolve issues instantly
- Current PFL licence issues by the Gambling Commission
- Passing criminology & dishonesty vetting and reside/legal right to work in the UK
- British English proficiency (oral and written) for seamless team and guest interactions
Key Expectations:
- *Flexibility to work nights, weekends, bank holidays— commitment to every shift includes Flexible availability to cover peak spikes while ensuring adequate roster integration
- Candidate must be at least 18 years of age
Why Join Us?
As a part of The Rank Group, Grosvenor Casinos combines a premium, vibrant casino experience with career growth, job satisfaction, and employees who feel truly valued.
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- Rewards Beyond: Recognize every contribution with actionable recognition programs, dark week guest incentives, table game leaderboards, live jackpot rewards for players—and employees who exceed see personal rewards exceeding the dollar total wagered.
- A Robust Start: INDUCTION and coaching scheduled for critical skills, supported by on-going Learning & Development digitally cards system and recommendations to ensure rapid mastery pathways.
- Work Lived Fat: Competency based pay leading to recognised skill-based career progression in gaming, nak management and shone rooms. Each vastly different environment, no two days are the same, and you’ll evolve rapidement according to capabilities
- High standards as a Team Game-earning days will mean consistency requires us to push standards beyond immediate goals, but we do it in an encouragement-driven culture – so when your team shines, the entire venue thrives.
- Room to Grow at Your Own Speed: Our modern worker infrastructure lets you uphill your eligibility through continuous upskilling journeys – we provide conversation awareness sessions, security & systems certification to facilitate and with current colleague who create mentorship programs so you never miss a step.
We ARE for Everyone
If you’re looking for a role with energy and variety where unity, excellence and individuality underpins the culture; and you’d like to add value in a vibrant and fast-paced team, we’d love to hear from you.
We celebrate the diverse backgrounds, experiences, and complexities of our people. If at any stage you need an adjustment to ensure inclusion, just let us know. Because we’re more than words—we’re about action—together.
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