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Join us as Head Concierge at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as Head Concierge, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
As Head Concierge, you'll love what you do and take pride in taking care of our guests:
- You will support the Executive Team in building a culture of curiosity and understanding of what our guests need, within the long serving and experienced Concierge Team, to stay relevant and understand what’s happening in London
- You will oversee a large team that includes the Concierge team, Luggage Porters team, Doormen team, and Drivers
- You will foster a culture that embraces and celebrates the DNA of London
- You will support our vision of building a reputation for authentic, relevant and vibrant guest experiences, offering the very best of what matters to our guests
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The items shared are the essence of a day in the life of a Head Concierge, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and currently set as Monday to Sunday hours required. Therefore, flexibility is important.
What you'll bring
Essential Skills and Experience
- Previous experience as a Head Concierge in a 5-star London Property
- Golden Keys Holder
- Strong leadership skills with experience in managing and mentoring a concierge team to deliver exceptional guest service
- Fluency in English
Preferred Skills
- Fluency in one or more additional languages
- Experience designing or delivering training to junior concierge employees
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops
- Employee Perks: Enroll from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
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We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
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