Starwood Hotels
Head Concierge
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Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
At 1 Hotel Mayfair, we believe that exceptional hospitality begins with genuine human connection. As our Head Concierge, you will lead a passionate team dedicated to creating unforgettable, personalised experiences that reflect the spirit of London and the values of our brand. More than simply providing directions or making reservations, you'll be a trusted local expert, storyteller and host, connecting every guest with the city's most authentic neighbourhoods, hidden gems, world-class dining, cultural experiences and bespoke services.
Whether arranging an exclusive experience or anticipating a guest's needs before they ask, you'll ensure every interaction is thoughtful, seamless and memorable.
What You'll Do
- Lead, inspire and develop a high-performing Concierge team, fostering a culture of warmth, curiosity and exceptional service.
- Provide day-to-day leadership for the Concierge, Doorman and Porter teams, ensuring seamless arrivals, departures, luggage handling and guest assistance while maintaining the highest standards of presentation and service.
- Set the standard for personalised guest experiences, ensuring every recommendation is tailored to individual preferences, interests and occasions.
- Build and maintain outstanding relationships with London's finest restaurants, cultural institutions, retailers, entertainment venues, wellness partners and luxury service providers.
- Share your extensive local knowledge with both guests and colleagues, continuously expanding the team's understanding of London's evolving hospitality and cultural landscape.
- Oversee all concierge operations, ensuring efficiency, accuracy and consistently exceptional service delivery.
- Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage and other departments to create seamless, end-to-end guest journeys.
- Anticipate guest needs, resolve challenges with confidence and discretion, and transform special occasions into lasting memories.
- Ensure consistently exceptional service standards across all guest touchpoints, empowering your team to deliver intuitive, personalised experiences while continually seeking opportunities to enhance the guest journey.
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What We're Looking For
- Significant experience in luxury hospitality, with previous leadership experience within Concierge.
- An active Les Clefs d'Or member.
- An intimate, up-to-date knowledge of London, from iconic landmarks to neighbourhood favourites, emerging restaurants, exclusive events and hidden local treasures.
- A genuine passion for creating highly personalised recommendations and curating bespoke itineraries that exceed guest expectations.
- Proven experience leading, coaching and developing Concierge, Doorman and Porter teams to deliver exceptional guest service.
- Exceptional communication and relationship-building skills with guests, colleagues and external partners.
- Calm under pressure, highly organised and able to manage multiple priorities in a fast-paced luxury environment.
- A proactive mindset with meticulous attention to detail and a commitment to delivering intuitive, heartfelt service.
Why Join 1 Hotel Mayfair?
This is an opportunity to shape the guest experience at one of London's most distinctive luxury hotels. You'll lead a talented Concierge team, build meaningful relationships across one of the world's most exciting cities and create moments that guests will remember long after they've checked out.
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If you know London inside and out, love sharing its stories and thrive on leading a team that delivers exceptional, personalised service, we'd love to hear from you.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.
We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now.
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