The Shrewsbury and Telford Hospital NHS Trust
Head & Neck Support Coordinator
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Job Overview
We are looking to appoint two Support Coordinators to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement within the Head & Neck and Ophthalmology Centre.
Both posts are 37.5hrs per week, part-time hours could be considered.
The successful applicant will be based at the Princess Royal Hospital but will be required at times to cross-site work at The Royal Shrewsbury Hospital.
The post holder will receive full training and ongoing support to achieve their full potential. The post holder will be a point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.
The post holder will provide a patient-focused service that supports the Head & Neck and Ophthalmology Coordinator and clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing, and able to be treated and that they are treated in the right place, by the right person, at the right time.
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Main Duties of the Job
- Preparation, typing, and distribution of information reports as required supporting the work of the centre coordinators within the centre.
- The collating of information and population of SQL/PTL reports used to monitor performance and manage demand and capacity for specialties within the centre.
- To provide 18-week clock validation support to the coordinators.
- To take personal responsibility for self-development with regard to keeping up to date with computer software and NHS issues.
Working for Our Organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
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Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
Detailed Job Description And Main Responsibilities
For full duties and responsibilities, please refer to the attached document entitled Job Description.
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